Made an appointment for 8 am, when I called at 11:30 am, my car had no... read more Made an appointment for 8 am, when I called at 11:30 am, my car had not yet been looked at. I received a message around 2:30 pm with the inspection results. So 6.5 hours after appointment drop off. Tuffy completed oil change, tire rotation and rear brakes just before closing time at 6 pm. There are individual coupons for each service but a $30 cap is applied on discounts per visit. I may make two or three separate appointments next time so that I can use all the coupons. I had to bring the car back the next day due to a loud exhaust type noise. It turned out that the air filter compartment was not reinstalled properly so minor fix but still resulted in a return visit. I like the team at Tuffy and plan to return but some of the above issues should be improved upon.
Team did nice job communicating with me during the whole process. Got ... read more Team did nice job communicating with me during the whole process. Got it all done in a day.
I was in the neighborhood. I decided to stop in, unannounced, and lea... read more I was in the neighborhood. I decided to stop in, unannounced, and learn what maintenance my RAV4 required. A maintenance message had been triggered the day before. Brad looked up my RAV4 maintenance history, which documented the vehicle required a lube, oil, filter and tire rotation. They fit me in within 20 minutes. I was out the door and on my why in a few minutes.
