I brought in my own antique bevelled mirror to Lincoln Way Glass to ha... read more I brought in my own antique bevelled mirror to Lincoln Way Glass to have a hole cut in it for an outlet. An employee taped my template to the wrong place on the mirror, despite the fact that there was a diagram drawn showing where the hole belonged. I called and the secretary said that the owner would call back. He never did and I had to ask my son to bring the glass back. The owner agreed to replace my glass and cut a new hole. The replacement glass was not bevelled, and the hole immediately was spider cracking across the glass. The owner said he is not responsible. I am now without a mirror of any sort, and $50.00!!
Picked up a coupon from Groupon that included free oil changes. I went... read more Picked up a coupon from Groupon that included free oil changes. I went in expecting to be met with a cold shoulder and a hurry-up-and-get-this-guy-out-of-here feeling. I was wrong. I came in and was greeted right away by the owner himself. While I was waiting on my car to receive an oil change the owner sat with my girlfriend and I for a good 15 minutes talking to us and making sure everything was going well while explaining his business and passion for good service. The oil change was done in a timely manner and everything went smoothly. There was not even a hint of upselling and I never felt uncomfortable while there. I live in Schaumburg and this is a little bit of a drive just for an oil change but now that I have been there once I don't think I will go anywhere else for future service of my vehicle. The entire management and floor team there were very professional and friendly. It is also located in an easily accessible location and well-kept neighborhood. I am going back this Saturday for another oil change and I look forward to speaking with the owner again to let him know what I think of his business. As a new resident to Illinois I am happy to know I have found a trustworthy auto business.
