I am sorry to hear about this customer's disappointment with our servi... read more I am sorry to hear about this customer's disappointment with our service. We quoted the customer $110.00 to diagnose the air bag light concern and he authorized that expense. The diagnosis charge covers up to one hour of a technician's time, reading fault code memory and performing test plan procedures to find the root cause of a fault. If we are unsuccessful in determining the root cause after one hour or more of diagnosis we contact the customer and seek additional diagnosis time for which there are additional charges prior to proceeding. In this case that is what we did and the customer declined to proceed any further. Regarding the time spent working on the vehicle, the appointment is the time reserved for the advisor to record the customer concerns and ascertain authorization for any charges prior to the work being performed. It is not the exact time at which the technician will begin working on the vehicle. The dispatching of work is dictated by the vehicle promise time so that the vehicle is done at the agreed upon time. Any delays that may cause us to miss a promise time are cause for the advisor to contact the customer to inform them of the time constraints and to discuss options for continuing forward. The total repair order was $263.39 which included the oil service and the diagnosis. The quoted expenses were $110.00 for diagnosing the air bag lamp and $145.00 for the oil service plus taxes. Scott High Service Manager
Needed an oil change and had an airbag light on on the dash in my wife... read more Needed an oil change and had an airbag light on on the dash in my wife's BMW Z4. My wife was the first car in the service line early in the AM. 1.5 hours before she's suppose to pick it up, they call and say they need three more hours JUST TO DIAGNOSE THE PROBLEM. So, apparently it takes a specialized BMW mechanic all day and $430 to find out WHY a lights on. Total bill $255 for an oil change and "Diagnosis" that was worthless. Wish I'd have gone somewhere else....oh wait, I STILL HAVE TOO! Read another review after the fact about them ripping people off by over-estimating time for service....wish I had listen to it. Do yourself a favor and go somewhere else.
