Toyota service near Zionsville, IN

top notch

Was very efficient and well done. Employees were very kind and helpful. A creative solution was found to an unusual problem and works very well. I’m extremely satisfied with their service

Had oil change and car now has huge misfire. They sucked oil out and then dumped oil everywhere. Filled my compressor and the whole top of the motor. Then tried to say it was that way.. Well it was not that way and the manager Cam'ron has no clue what he is doing and needs fired. What a joke.. I am having the car looked at by a real machine and going to look into getting a resolution to this. Do not take your car here it's awful from the terrible customer service to the completely awful and wrong service.

Our family had the same auto mechanic for the past 35 years until recently. He was the owner of a small auto repair shop located in Indianapolis, Indiana. We trusted him to make needed repairs and we never needed to use any dealer repair shops. As a result of his recent retirement I took my Lexus to Butler Toyota to be repaired. I was told that a wire needed to be repaired and due to the vehicle sitting for a while the gas tank, fuel pump, fuel filter and send unit needed to be replaced at a cost of approximately $2100.00. I was told the cost of the gas tank was $800.00 but one could not be located new or used. I found that hard to believe and purchased a used OEM gas tank, fuel pump and send unit in Texas for $200.00 and had it shipped directly to Butler Toyota. It was requested thar all replaced parts be placed in the trunk of the vehicle for the purpose of recycling. When the vehicle was picked up there was no replaced gas tank, no fuel pump and no fuel filter. The only replaced part in the trunk was a send unit. Numerous telephone calls were made regarding the replaced parts but my calls were never returned. I was told that connections to the wireing harness had to be altered. I find this hard to believe due to the parts being OEM. After paying Butler Toyota $1100.00 and returning home it was discovered the right passenger door was dented. The vehicle is operational for now but at the cost of ever trusting the huge dealer repair shops again. It appears to be all about the dollar and not about true customer service.

I came in with specific information about my problem. I don't believe they took the honest time to address my issue. My problem was intermittent stalling and what they told me was all this stuff about fluid leaks and other services that they recommended and charged me $258 for that. I went somewhere else and told them the same thing and the tech knew the problem without looking at it and he was right! He didn't charge me a dime! I'll never go back there or recommend anyone else!

DON’T EVER GO TO BLACK FOREST MOTORS! Our Audi has been in the shop for over 2 years now and Keith Lynem has refused to call back when asked to every week that we call and every phone call he used to say yeah it’ll be ready next week and next week turned into next month to 2 years and still no phone call that an “alleged” auto repair is supposed to call with any updates. After telling him over the phone that it’s been 2 years he says there’s no way and it will be ready in a couple of days but we have all the paperwork from a rental used so it will come back to bite him. This is no adult because of the childish behavior exhibited because of filing with the Better Business Bureau so he hides behind that desk of his and sends our phone calls straight to their voicemail. DON’T WASTE YOUR TIME AND MONEY WITH KEITH LYNEM OR BLACK FOREST MOTORS!!!