My son's car broke down 600 miles from home, and was towed to Butler's... read more My son's car broke down 600 miles from home, and was towed to Butler's. It turned out the damage was extensive and there were many calls back and forth between myself and Tanner. He and his team worked diligently to help us through a difficult situation. They were honest and knowledgeable, and I recommend them highly.
This business is nothing more than a parasitic scam facility. Do not ... read more This business is nothing more than a parasitic scam facility. Do not take your vehicle to this repair shop. They falsly advertise as an "authorized repair facility" for major foreign automobiles (BMW, Saab, Mercedes) and they are not. After taking my vehicle to this shop for over two years I became suspicious about the work being performed, the parts being used, and the incredibly high prices I was paying with constant, repeat failures of these expensive parts. I finally contacted my vehicle manufacturer and explained this whole situation to them and they informed me that this business has been "red flagged" as UNAUTHORIZED for any major foreign car repair service. They went on to explain that this shop claims to use genuine parts for whatever vehicle you have but they actually use cheap, aftermarket Chinese parts yet they still charge you for the genuine part you were expecting to get, actually they charge you more!!! After realizing what was going on my vehicle was taken to an authorized facility and they discovered some major damage that had been done during the previous "repairs" and some additional problems that were never brought to my attention because they had been caused by the "mechanics" at this shop in an effort to have me return in need of an additional repair. I've reported them to the BBB and the manufacturer of my vehicle. I've also reported them to the Missouri Highway Patrol who has an investigative unit that focuses on these exact issues since there are crimes involved with tampering with a motor vehicle. Do not make the same mistake we made, stay away from this place. You will pay a ton of money and your repair problems will only get worse.
These people replaced my daughters engine total cost $1400.00. A wee... read more These people replaced my daughters engine total cost $1400.00. A week later we had to take it back because of a bad oil leak. It was the main rear seal. $20 part but $350 in labor because they had to drop the engine again. I asked why they wouldn't automatically replace a $20 seal in a 2002 engine while the engine was dropped and their response was well it's under warranty so you can file a claim with the person you bought the engine from to get reimbursed. So I did and guess what?? Claim denied because they said replacing the main rear seal when replacing an engine is considered routine maintenance and should've been checked and replaced at the time of the engine replacement.
