STAY AWAY, BE AWARE OF ADDITIONAL COSTLY REPAIRS IF YOU TAKE YOUR CAR ... read more STAY AWAY, BE AWARE OF ADDITIONAL COSTLY REPAIRS IF YOU TAKE YOUR CAR HERE!!!!!!!!!!!!!!!!!!!!!!! I had to have my timing belt changed on my car so took it to a local repair shop that I do business with to have it done on a Saturday morning. While dropping it off I noticed that it was also time for an oil change and added that to the list of the jobs to complete. I was expecting a problem with something on the engine so when the repair shop called that is what I was expecting to hear. What I was not expecting to hear was that the oil drain plug had been forced into the oil pain (cross threaded) and when they pulled it out the threads on the oil pan came with it!! The repair shop said that it looked like the last place to change the oil forced the drain plug back on and as a result cross threaded the drain plug When I called the Simoniz Quick Lube and advised of the situation, Alan (after talking to the "property manager") advised that there was nothing they were going to do. More so, he advised that they do it all the time and have larger oil plugs on hand to correct the situation. Further, he advised me (after clearly it would be able to see my history in the records of going to the store for almost 2 years) that there really was no proof that they were the ones that did it. My son has autism and has several appointments that he has to go around to so we need this car for my family. I now have to spend $300 to replace an oil pan to correct an error that this business made and gave ZERO assistance with in trying to solve. This business needs a lesson in customer service, not caring if you "dont want to deal with it on my day off" (thanks for that little bit of information Mr. Property Manager), and a lesson on a simple task of how to unscrew a drain plug and then screw it back in.
Horrible customer service. Was not able to get hold of anybody to answ... read more Horrible customer service. Was not able to get hold of anybody to answer my question about my vehicle. I purchased it there about a year ago and decided to give their service a try, but was very dissapointed. Will not try again.
Sales person, Jack, was top notch, 5 stars. Jeff the technician and hi... read more Sales person, Jack, was top notch, 5 stars. Jeff the technician and his manager Greg Heins in service department, not even 1 star. HORRIBLE HORRIBLE HORRIBLE SERVICE. We bought a brand new Sienna and after getting home, noticed that the bottom cushion of middle seat was wobbly. We made an appointment to get it fixed, they said bring it back another day. We did. After 2 days, they did not even call us once to tell us what was going on with the van. We called in to complain and the service manager Greg said that they were supposed to call us...but they didn’t. So after 2 days of having our van, they tell us that they had to order parts to fix it so we had to bring the van back AGAIN. The manager called us and told us the parts were in that it would be fixed in 5 minutes...WRONG. It took half a day. They called us to tell us it was fixed and to pick up. Well the seat is still wobbly. Obviously a wobbly seat raises safety concerns, especially if our kids are going to be in there and obviously, this service dept. does not care about the safety of their customers. After 4 appointments, waste of time, and waste of gas, we still don’t have a fixed seat. Never again will we buy another TOYOTA or any car for that matter, from JAY WOLFE TOYOTA IN TIFFANY SPRINGS.
