Had the misfortune of State Police or Fire Dept. calling them to pull ... read more Had the misfortune of State Police or Fire Dept. calling them to pull my car of of a snow bank in February. I was informed that it would be $140 cash or I would not be able to get my car. I had AAA, not associated with these ignorant thieves apparently, and I would not get my car until cash paid. Driver was miserable individual that seemed to enjoy having me over a barrel and finally smiled when I handed him the CASH. Horrible experience dealing with one horrible person, I would suggest finding anyone else if you have choice. Had to give 1 star because no option to give ZERO STARS.
Professional, quick, and reliable. Murat has helped me in more than on... read more Professional, quick, and reliable. Murat has helped me in more than one pinch, and is the kind of mechanic you usually can only hope to find. No rip-offs, honest assessments, and a generally nice guy on top of it all.
I had an awesome experience with Charly, who owns the place. I am m... read more I had an awesome experience with Charly, who owns the place. I am mildly up on cars (and people), enough to know when I'm getting ripped off. I think. Charly was awesome. When I showed up to First Foreign, Charly made sure he dropped what he was doing to come deal with me personally. He spent a few minutes going over the car with me, and made sure he understood everything I was having trouble with before he let me go. The next day, he called with a list of fix-it opportunities, and we made a plan on what we were going to work on. He did an awesome job of being consultative, rather than selling--he gave it to me straight, and I was the boss of what we actually worked on. He then made sure to give me price estimates on everything, spelling out parts & labor costs. He made sure I knew about all my options (like with tires, I could pick between the more expensive factory tires and a less expensive after-market brand. We talked about my driving pattern, and he suggested I go for the less expensive option). He gave me a day estimate and stuck to it. The price was awesomely reasonable for all the work that was done (he even took care of a few quirks for free). I picked up the car during the weekend, and Charly made sure to talk to me on Monday about what was done, what he thinks is left to do, and what to do going forward into the future (how/where to sell this car and get a different one, when it's time to move on). He did an awesome job building a relationship with me--I'll be a customer as long as I'm within driving distance. By the way--the car drives like butter. I never thought it would drive so well.
