Tune up service near Danvers, MA

t is with pleasure that I write this review on behalf of my myself and husband. We have been using Factory Auto Service for a few years now and have no complaints. We are pleased with the service that we receive. We have an Acura and Civic and this company have done a great job with the repairs and maintenance. Some issues that we've had in the past weren't sufficiently assessed and repaired properly by other service providers. However, now that this company is our premier auto mechanic provider, those issues are now of the past. The owner is very polished and knowledgeable about automobiles. He takes the time to educate his clients which we appreciate very much. When our car is being serviced by the company, we are confident that they will be able to address the issue with precision and ensure that safety is a priority! They always successfully diagnose and complete the repairs and within a reasonable timeframe. We are always pleased with their services, which prompts us to be return customers. Interaction with them is easy as we are presented with options which makes it convenient for us as consumers. The owner makes us feel included, making our interactions very productive since he ensures that we have the final say in the decision. At the end of each service visit, the owner takes the time to orally provide a concrete report about all that took place and possibly any additional findings outside of the original scope of work that may require future attention. However, if while working on the vehicles, and they come across something that requires immediate attention and safety is a factor, the owner will personally contact us to review those findings with us. A notable strength of the company is their ability to be efficient and prompt! I am convinced that anyone who utilizes their service will be satisfied. -Melanie

I had my car towed to this shop from another because I heard how honest George Jr. is. I'm so glad I did. I got an estimate of $954.00 for a whole bunch of work that my 2004 honda civic needed from thwe other shop. George went through the estimate and double checked what the other shop said and It wasn't true at all. George fixed what I needed and now my car runs like new. My bill was only $255.81. What a deal. I cant say enough about them. Thank you guys.

The owner is very honest and does great work. I highly recommend this garage.

found this shop doing some online research. Small family run shop with attention to detail and very nice mechanic George. After visiting a few shops in wilmington that had mechanics who didnt seem like they cared about the customer, i found georges shop. Great guy, great work, fair prices!!

Went to get a front end alignment on my daughters car. They told me starting at 75.00. Ok. I know it might need parts. I call after not hearing from them and they lost my number. They told me to come down... they then told me the car needed a whole list of things that had nothing to do with alignment coming to $1000.00 so I laughed got in my car and one thing they wrote down is that I needed a right front tire so I called them and asked them where is the front tire is it sitting in car or facing it he said sitting and I told him funny I just had that tire put on a haif hour ago! What a joke so I went somewhere else and had it done for $240.00... awesome! So stay away my daughter gets in her car and the stereo is blaring.