Brought my BMW to be serviced seeing it was running rough and the CBS ... read more Brought my BMW to be serviced seeing it was running rough and the CBS indicators showed that I needed rear brake liners and a fluid flush. The tech's found the problem and recommended a course of action. They even said that the last dealership I bought the car from did not reset the brake sensor and I did not need pad or liner's. The communication on their progress was great and the price was fair; let's face it, when you opt to buy a BMW you should go into this purchase understanding that these cars need maintenance and the parts for them are not cheap. Gerardo's offers a great alternative to the dealerships and provides service above and beyond them.
I've been dealing with Gerardo's for about 6 or 7 years, and I've been... read more I've been dealing with Gerardo's for about 6 or 7 years, and I've been able to keep the same car ever since as a result. They know their stuff, that's for sure, I've had everything replaced in my 5 speed 3 series from the clutch right up to the entire hood. These guys are really cool and I feel like they are honest with me. Since I've been there, they have expanded the business to do body, rim straightening, and car sales. At times I've gone to other shops for repairs, and only then do I notice the difference in service. Gerardo's seems to have all I need under one roof, and that's convenient. Thanks for keeping my car alive for so long!
Whatever you do don't complain about the service you receive or they w... read more Whatever you do don't complain about the service you receive or they will blacklist you. I had an appointment scheduled to drop off my new Maxima for an oil change. After driving all the way to the dealership I am then informed by the service technician that they refuse to service my vehicle under warranty anymore because of a negative review I had given them on a customer survey I had received from Nissan after my last visit. They flat out handed the keys back to me and said if your not happy here then we suggest you go elsewhere. I was completely shell shocked and totally disgusted by the service technicians uncaring and callous attitude. When I asked to speak to a manager I was conveniently told he was not there. I then proceeded to let them know that I planned to contact Nissan Consumer Affairs about their unethical and discriminatory practices… and they said go right ahead. I have never heard of a business banning a customer from their establishment because they had a complaint about the service they received. It was bad enough that Sullivan Brothers never once reached out to me to apologize for the original issue I had but somehow in their infinite wisdom the best thing to do with an unhappy customer is to show them the door.
