Bmw service near Hopkinton, MA

The front desk receptionist is very unwelcoming! Shawn was great. I would like to know why I was charged extra after getting alignment. The reason giving was “we have to pay bills and keep the lights on”. I was also given two different quotes when inquiring about rear camber arm change.

Welp, it seems to be that the only reviews that are posted are glorious. I did not have a good experience with foreign motors. At first I was delighted with the service and the people. 3 days later all the things that were repaired malfunctioned all over again. Asked to make an appointment however because the time wasn’t “convenient” for them I wasn’t able to get it repaired in time. Had to go elsewhere. Not very satisfactory customer service.

The check engine light in our sons car was on and while we were pretty sure it was due our daughter not putting the gas cap on tightly, we weren't sure. I called McCracken and they said bring it by whenever you have the chance and we'll clear the code. We brought the car in and they cleared the code and ascertained that it most likely was the gas cap. We have had to pay $75 to have this done at the dealer before. McCracken's staff was so nice, kind and helpful. They didn't charge us a dime and sent us on our way. We wouldn't go anywhere else

Very Honest and professional business I have ever been in, Jessica and the mechanics are very nice and Jessica will try to keep the cost down as much as possible, what I like is that they warranty the parts they install which is why I will always come back.

Excellent service, cordial, prompt and, most importantly, honest and very professional. They always do an excellent job! A+ rating!!!

Excellent service.

I feel the repair was done well on the brakes, haven't had a problem. My biggest complaint is I made an appointment I believe monday for a 8am appointment on Thursday. I arrived on time. When I went to the shop to check on my car around 3:00pm they had not taken it in. They told me they were busy and other cats had came in. I feel my tile slot should have been honored and they should have taken my car in as scheduled. They did not start my car until the following day, and never notified me of this, if I didn't go down to the shop I would not have found out.

With all the cold weather, it was bound to happen that a vehicle would have a dead battery. AAA would make us wait all day. Pro Auto sent someone out to jump our car within minutes!! Service like that deserves a gold medal! Thank you for saving us!! Valerie Bates

Just picked up our car and she looks great. Scott and team made our repairs following a small accident as pleasant of an experience as possible. The car looks like new, and drives like nothing every happened. Plus they handled everything with our insurance company. Five Stars...

I have been coming here for repairs and to buy my vehicles for years. Now my son continues the tradition. Quality and professional service. Trustworthy. You can't make a mistake coming here. Edward Lach

Excellent and quick service. Done a fantastic job and recommend them. Barb Humphrey

Great customer service and pricing. I have been bringing my car here for all my repairs. The work was always done time

Very friendly fast service. I was in at 8:30 and out at 9:15. Would recommend to friends and family.