Service stations service near Medford, MA

t is with pleasure that I write this review on behalf of my myself and husband. We have been using Factory Auto Service for a few years now and have no complaints. We are pleased with the service that we receive. We have an Acura and Civic and this company have done a great job with the repairs and maintenance. Some issues that we've had in the past weren't sufficiently assessed and repaired properly by other service providers. However, now that this company is our premier auto mechanic provider, those issues are now of the past. The owner is very polished and knowledgeable about automobiles. He takes the time to educate his clients which we appreciate very much. When our car is being serviced by the company, we are confident that they will be able to address the issue with precision and ensure that safety is a priority! They always successfully diagnose and complete the repairs and within a reasonable timeframe. We are always pleased with their services, which prompts us to be return customers. Interaction with them is easy as we are presented with options which makes it convenient for us as consumers. The owner makes us feel included, making our interactions very productive since he ensures that we have the final say in the decision. At the end of each service visit, the owner takes the time to orally provide a concrete report about all that took place and possibly any additional findings outside of the original scope of work that may require future attention. However, if while working on the vehicles, and they come across something that requires immediate attention and safety is a factor, the owner will personally contact us to review those findings with us. A notable strength of the company is their ability to be efficient and prompt! I am convinced that anyone who utilizes their service will be satisfied. -Melanie

I had my car towed to this shop from another because I heard how honest George Jr. is. I'm so glad I did. I got an estimate of $954.00 for a whole bunch of work that my 2004 honda civic needed from thwe other shop. George went through the estimate and double checked what the other shop said and It wasn't true at all. George fixed what I needed and now my car runs like new. My bill was only $255.81. What a deal. I cant say enough about them. Thank you guys.

Awesome service, friendly staff. Better the fair price. Car runs like new. I mentioned I saw them on Facebook and bam I got 10% off my entire bill. Thank you cliftondale sq mobil. I won't bring my car to anyone else..

A+ service, and i'll be staying her for all my wheel/suspension work. I ordered a set of winter tires from Tire Rack and Fahey came highly recommended on their site as well as here. I hit the shop with my winter rims to get them installed today and they found two cracks in two rims. I had been having trouble with one last year but thought it was the old tire. Fahey is sending the rims out and expects to get me back in next week. No charge for the hour of their time it took to help me out.

Fantastic people who will do anything they can to help you out. I recommend them to anyone I hear complaining about their car or mechanic.

Any manager that gossips, slanders, and complains about employees to customers is unethical and unprofessional. I have never experienced a more deplorable and classless "manager" adult in all my life. If you go into the store the manager has nothing nice to say about employees ??. If you see her out and about it is the same thing. The store isn't even open lady, shut up. Manager needs training in ethics and should be removed permanently. Any customer that supports this business and puts up with this sort of reckless behavior should be ashamed and is no better than she. What happens within your store is no one's business and should be handled appropriately. The company should be ashamed to have such an unprofessional person that creates such a toxic work environment. I highly doubt the company was not made aware of her unprofessional behavior. Hopefully, when the store reopens management will be brand new alongside the building. What a despicable person. Learn how to keep your mouth shut and behave as a working class professional. I Will never support a business with such horrible management.

I moved out of state and am sad that I couldn't bring Lenny with me. He is the nicest and most honest mechanic I have ever worked with. The first time I brought my car in I thought I had an electrical problem. Both of my headlights went out at the same time and a spare bulb I had didn't work. I took it in to Lenny and after about 15 minutes he came back and told me that my bulbs blew. Apparently, my spare bulb was also bad. He only charged me the price of a pair of new bulbs. No labor costs! Seriously cheap and he didn't seem pissed that I was a numb-sack for bringing my car in for blown bulbs. The second time I brought my car in I had some starting problems. Lenny found the problem right away and quickly changed out the parts for much less than what I would have paid elsewhere. (I have a mechanic friend in Hawaii that I called and even he said that the repair was cheap!) When I went to pick up the car, Lenny handed me my GPS that I left on the dashboard. He took the time to take out the GPS because he didn't want someone to break into my car to steal it. What a guy! It's been about 10,000 miles since I've had the repairs and I haven't had any problems. I drove my car from Boston to Phoenix and I haven't heard any of the clunking sound that Lenny fixed on my third visit to the Civic Center.

Today I used their auto repair shop for service on my car. My stepdad typically does all my mechanical work on my car but, he has since moved to another state so I need to fen for myself. I called Nissan and was quoted $289 for an oil change, tire rotation, oil filter and general check up. I printed out the maintenance sheet for the milage on my car and gave it to the mechanic at Woodside, who had also called Nissan to verify the service requirements for my mileage. When I picked up my car and saw the invoice for $76 I was ecstatic. They fulfilled all the checkpoints on the maintenance sheet from Nissan for a third of the price. Amazing small business service and customer service. Keep the small businesses around and it works out for everyone.

theCARS Company, as mentioned by other reviewers, deserves 5 star ratings across all boards. Service is extremely quick (usually takes a couple hours for normal maintenance; few minutes for an oil change) and fairly priced. They have appointments open constantly and 'reservations' are easy to make. In terms of quality, I have been in there twice--once because my 'check engine' light lit up and the other for the 45,000 mile routine maintenance--and the results couldn't have been better. Problems are discovered quickly and solutions are provided even faster. What sets theCARS Company apart from any other car shop I've been to is their customer care. Point in case: recommending a cheap buff-and-polish job for the many bumps and scratches on my car as opposed to an extremely expensive paint job. Need another example? They offer discounts and coupons constantly. They don't hide them from you. In fact, make sure to politely ask if they have any available and they will respond honestly. Believe me, they've got your back and they're looking to protect your wallet. They seem genuinely interested in your best interest and not on making a quick buck. Very professional, well-organized, and reasonable prices: what else could you ask for?

Most honest mechanic I've ever met. I was having troubles with my suspension on my Scion when I took my car to his shop to get checked out. I dropped it at noon, and he and his crew had pulled it apart and put it back together by the time I got back at the end of the work day. Stephen honestly told me that it was a problem with my strut, but it wasn't of any safety concern. He could fix it if I would like for a thousand dollars (mostly due to labor), but there was no rush since I might at least be able to get the parts cheaper myself. I wish I lived in this state - I'd come back in the future.