Suspension repair service near Natick, MA

t is with pleasure that I write this review on behalf of my myself and husband. We have been using Factory Auto Service for a few years now and have no complaints. We are pleased with the service that we receive. We have an Acura and Civic and this company have done a great job with the repairs and maintenance. Some issues that we've had in the past weren't sufficiently assessed and repaired properly by other service providers. However, now that this company is our premier auto mechanic provider, those issues are now of the past. The owner is very polished and knowledgeable about automobiles. He takes the time to educate his clients which we appreciate very much. When our car is being serviced by the company, we are confident that they will be able to address the issue with precision and ensure that safety is a priority! They always successfully diagnose and complete the repairs and within a reasonable timeframe. We are always pleased with their services, which prompts us to be return customers. Interaction with them is easy as we are presented with options which makes it convenient for us as consumers. The owner makes us feel included, making our interactions very productive since he ensures that we have the final say in the decision. At the end of each service visit, the owner takes the time to orally provide a concrete report about all that took place and possibly any additional findings outside of the original scope of work that may require future attention. However, if while working on the vehicles, and they come across something that requires immediate attention and safety is a factor, the owner will personally contact us to review those findings with us. A notable strength of the company is their ability to be efficient and prompt! I am convinced that anyone who utilizes their service will be satisfied. -Melanie

Brought my BMW to be serviced seeing it was running rough and the CBS indicators showed that I needed rear brake liners and a fluid flush. The tech's found the problem and recommended a course of action. They even said that the last dealership I bought the car from did not reset the brake sensor and I did not need pad or liner's. The communication on their progress was great and the price was fair; let's face it, when you opt to buy a BMW you should go into this purchase understanding that these cars need maintenance and the parts for them are not cheap. Gerardo's offers a great alternative to the dealerships and provides service above and beyond them.

Richie is a very honest mechanic, so happy I found him. I had some major problems with my brakes and he went above and beyond to get my car back to road worthy. He explained all repairs and costs. Highly recommended

Professional, quick, and reliable. Murat has helped me in more than one pinch, and is the kind of mechanic you usually can only hope to find. No rip-offs, honest assessments, and a generally nice guy on top of it all.

The best Honda shop that I've ever been too. Honest, experienced, knowledgeable and quick. This is what every garage should strive to be at but isn't unfortunately making this my go-to spot to get my car serviced or fixed. Just terrific!

Dave and Chip are wonderful professionals who really care about you and your car. They know Audi's and BMW's inside out and are committed to doing the best job possible. They also take extra time to make sure you understand what is needed and why. I recently had to have my car towed because of a check engine light and, what we thought to be a low oil pressure light. Both Dave and Chip spent hours going over the car trying to diagnose the problem and talking to my husband and myself. It turned out to be nothing serious and I was charged the Diagnostic fee only. I have since taken it back for service and couldn't be happier. They charge a fair price for great work. As an Audi owner for many years I have found that many mechanics really don't know how to work on my car or misdiagnose issues. This will not happen with Village European. I would not hesitate to recommend them.

Brought my car in a few weeks ago for its 60k checkup. Russ and Brian were helpful as always. It's running as well as it did when I first bought it.

Very pleased I was kept informed of all the works that needed to be done my carwas returned to me as promised and very cleaned thanks for your service I will recommend you to my friends

They always ensure the customer is happy. They are very flexible, convenient and just great guys. Thanks for checking my heat, the old car is nice and toasty warm. As always you are the best. Thanks, Bunny M

I had an awesome experience with Charly, who owns the place. I am mildly up on cars (and people), enough to know when I'm getting ripped off. I think. Charly was awesome. When I showed up to First Foreign, Charly made sure he dropped what he was doing to come deal with me personally. He spent a few minutes going over the car with me, and made sure he understood everything I was having trouble with before he let me go. The next day, he called with a list of fix-it opportunities, and we made a plan on what we were going to work on. He did an awesome job of being consultative, rather than selling--he gave it to me straight, and I was the boss of what we actually worked on. He then made sure to give me price estimates on everything, spelling out parts & labor costs. He made sure I knew about all my options (like with tires, I could pick between the more expensive factory tires and a less expensive after-market brand. We talked about my driving pattern, and he suggested I go for the less expensive option). He gave me a day estimate and stuck to it. The price was awesomely reasonable for all the work that was done (he even took care of a few quirks for free). I picked up the car during the weekend, and Charly made sure to talk to me on Monday about what was done, what he thinks is left to do, and what to do going forward into the future (how/where to sell this car and get a different one, when it's time to move on). He did an awesome job building a relationship with me--I'll be a customer as long as I'm within driving distance. By the way--the car drives like butter. I never thought it would drive so well.

I was planning to go on a business trip to NY and had a couple of issues with my 10 year old (but reliable) car. My sister suggested American Brake in Stoughton, where she takes her car. Tony and staff was not only friendly and extremely professional but great and fast service. My car was ready for the long drive and I felt more secure behind the wheel after they did the repair and performed their "Pre-trip Check Up"

Best service ever. Very friendly people. Price was reasonable. Highly recommended them and Female Friendly!! -Beck Mensah