AMAZING! My car broke down in Franklin, I live in Watertown...had it t... read more AMAZING! My car broke down in Franklin, I live in Watertown...had it towed to Mark's thanks to AAA. I had no clue where to take my car as it was late and everything was closed ( good thing for google looking for local places ). He owns the place and worked on my car, he did not over charge on labor and he did not lie about the cost of parts to make money ( I have had this problem with places in Watertown, Midas, Firestone and the list goes on..although Perfection in Watertown is decent). After he fixed my car he took it for a drive and it was rainy so he replaced my awful wipers free of charge. He inspected all of my brakes free of charge ( my problem was right front brakes ). My car was fixed in no time and he offered to pick me up from the train station as I was not sure how I was going to get back to Franklin, but I ended up getting a ride. His place was very nice, he was very nice..you could tell he loves what he does. It was overall a wonderful experience. He was very honest and I will be making the drive to Franklin for all my car needs..yes, it was that good! Finally, honesty!! Thanks Mark, you saved the day and did not kill my wallet!
Brought my BMW to be serviced seeing it was running rough and the CBS ... read more Brought my BMW to be serviced seeing it was running rough and the CBS indicators showed that I needed rear brake liners and a fluid flush. The tech's found the problem and recommended a course of action. They even said that the last dealership I bought the car from did not reset the brake sensor and I did not need pad or liner's. The communication on their progress was great and the price was fair; let's face it, when you opt to buy a BMW you should go into this purchase understanding that these cars need maintenance and the parts for them are not cheap. Gerardo's offers a great alternative to the dealerships and provides service above and beyond them.
I've been dealing with Gerardo's for about 6 or 7 years, and I've been... read more I've been dealing with Gerardo's for about 6 or 7 years, and I've been able to keep the same car ever since as a result. They know their stuff, that's for sure, I've had everything replaced in my 5 speed 3 series from the clutch right up to the entire hood. These guys are really cool and I feel like they are honest with me. Since I've been there, they have expanded the business to do body, rim straightening, and car sales. At times I've gone to other shops for repairs, and only then do I notice the difference in service. Gerardo's seems to have all I need under one roof, and that's convenient. Thanks for keeping my car alive for so long!
