Cadillac service near Randolph, MA

On 11/13/2012 I dropped of my 2003 Ford Escape to Cape Auto Body & Service in Plymouth, MA to diagnose two cylinders that were skipping. Although I do 99% of my own mechanical work, I have been using this company for probably close to 15 years on the rare occasion I do need an outside service company. On 11/14 Cape Auto called and told me when the job was complete. They also told me my valve cover gaskets were leaking and needed to be replaced. I got the vehicle back on the 14th and worked on it myself on the next day to replace these gaskets. In doing so, I found the threads stripped for the #4 cylinder spark plug. I called Jim, one of the service managers, and he denied that they even touched this cylinder. Now for some background. First, I am certified for numerous brands of engines ranging from air cooled small engines to diesel engines rated at excess of 1,000 horsepower. I personally changed the spark plugs in this engine on Oct. 3, 2012 and torqued them as I always do for plugs going into an aluminum head. Usually when removing plugs set in my engines, I can easily do this with a 3/8” drive ratchet. When I needed to remove the “only two plugs” Cape Auto replaced, I needed to use my 1/2” drive ratchet because they were way over torqued!!! Jim claims that he worked with the mechanic on my engine the entire time and that the mechanic never touched any other plug except the two new ones. As I previously mentioned, I have been using this company for many years and have observed Jim (and the other service managers) these times I've visited. They do NOT hover over their mechanics doing their work. As a matter of fact, the desks they work at face the opposite wall of the service garage giving them no possibility of seeing the actual work being done unless they physically stand over their mechanic's shoulders. And, if Jim had been watching his mechanic closely, how did he let him/her over torque the “only two” spark plugs they claimed to have touched??? At this

Alexander Automotive Service is a full-service auto repair facility located in Sudbury, MA. We are capable of handling your maintenance and repair needs for all European, Asian, and domestic cars. If you are looking for a team of competent, communicative, and caring auto technicians then please come see us at Alexander Automotive Service! You will be happy you brought your car to us.

The most honest shop in town. They do great work. Awesome people. 5 stars!! Gary Abramson Salem, MA

The folks at Fastrack are a first class operation. Their service is superb because they prioritize the safety and longevity of your vehicle while being pragmatic and cost conscious. On top of all that they are personal, considerate and strive to provide what is sorely missing in so many businesses today, terrific customer experience!

best place ever!!! i can't believe how nice they were able to detail my car. they even diagnose my check engine light for free!!!!! wowww!!!!!

My Elantra is running great thanks to you guys there at broadway tire. Honesty, something money can't by. and these guys are loaded with honesty and great service. tell all your friends, this place rocks.

NEVER AGAIN. Manipulated, lied to, and guilt tripped into giving up my first car - a rare vintage Japanese sedan I had wanted to own since I was a little kid in elementary school +15 years ago. They let it sit for almost 2 months before putting it on a lift and giving me the runaround - blatant excuses saying it was unroadworthy and too far gone due to rot on a frame rail and a strut tower (could have been fixed by someone proficient in fabricating and welding) Claimed that for some of the work that COULD be done they'd have to use parts (subframe, axles & suspension related stuff) off the next gen of model on it which is impossible and should have keyed me in on their cluelessness and BS. To add insult to injury they lied a second time upon calling a relative of mine after I published a negative Google review detailing my experience there and intimidated me into deleting my review (very unprofessional and mafia-like behavior) - the gist of what I said in the review was it made no sense to have "restoration" in their services if they couldn't fix unibody rot and didn't have a fabricator working for them. Somehow (at least according to my relative) they interpreted this as me blaming them for the rust on the car - absolutely preposterous. If you are young and own a vintage car stay far far far away - these people only cater to people who drive appliances on wheels. If you're a boomer with a 73-77 Monte Carlo though they'll treat you like royalty and put pics of it on their FB page. Once again, stay far far far away - don't go through the same amount of mental stress and anguish as I have.