Ram service near Waltham, MA

The front desk receptionist is very unwelcoming! Shawn was great. I would like to know why I was charged extra after getting alignment. The reason giving was “we have to pay bills and keep the lights on”. I was also given two different quotes when inquiring about rear camber arm change.

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The check engine light in our sons car was on and while we were pretty sure it was due our daughter not putting the gas cap on tightly, we weren't sure. I called McCracken and they said bring it by whenever you have the chance and we'll clear the code. We brought the car in and they cleared the code and ascertained that it most likely was the gas cap. We have had to pay $75 to have this done at the dealer before. McCracken's staff was so nice, kind and helpful. They didn't charge us a dime and sent us on our way. We wouldn't go anywhere else

I feel the repair was done well on the brakes, haven't had a problem. My biggest complaint is I made an appointment I believe monday for a 8am appointment on Thursday. I arrived on time. When I went to the shop to check on my car around 3:00pm they had not taken it in. They told me they were busy and other cats had came in. I feel my tile slot should have been honored and they should have taken my car in as scheduled. They did not start my car until the following day, and never notified me of this, if I didn't go down to the shop I would not have found out.

I had a flat tire a week or so ago, called AAA to have it towed to Tosti's. Chris called me after he had a chance to look at it. It needed to be replaced and the other tires showed dry rot. It was decided that 3 needed to be replaced including the flat. I was quoted an estimate. It was Thursday afternoon, but was told they would try to finish it by the end of the next day (Friday). And they did. I've been a customer there for a few years now. I wouldn't go anywhere else. And the cost was less than the estimate.

Excellent service.

My family have all used Pro Auto for years- this includes a variety of vehicles including Honda's, Toyota's, and BMW's. If you want reliable and honest mechanics to make sure your car stays in good condition then this is the place to come. I always expect the cost of labor to be slightly higher than other places, but you get what you pay for. -Geoff Tyler

Kyle diagnosed and repaired our electrical problem, which dealership could not fix. Great, Great, Great work!!!!!!!!

Since Fords are notorious for their spark plugs breaking when trying to remove them in the 4.6L and 5.4L engines, I brought my 2006 Explorer V8 over to GTA. Not only was the service impeccable, but it was done in a timely manner at a great price. I would highly recommend Trevor at GTA for anyone looking for a quality mechanic. Joe Giardino

Oil change and lube went as always. I was unaware that the inspection process was no longer part of the garage, but rather the dealership. The guy running that needs to learn how to relate a bit better to customers.