Honda service near West Bridgewater, MA

On 11/13/2012 I dropped of my 2003 Ford Escape to Cape Auto Body & Service in Plymouth, MA to diagnose two cylinders that were skipping. Although I do 99% of my own mechanical work, I have been using this company for probably close to 15 years on the rare occasion I do need an outside service company. On 11/14 Cape Auto called and told me when the job was complete. They also told me my valve cover gaskets were leaking and needed to be replaced. I got the vehicle back on the 14th and worked on it myself on the next day to replace these gaskets. In doing so, I found the threads stripped for the #4 cylinder spark plug. I called Jim, one of the service managers, and he denied that they even touched this cylinder. Now for some background. First, I am certified for numerous brands of engines ranging from air cooled small engines to diesel engines rated at excess of 1,000 horsepower. I personally changed the spark plugs in this engine on Oct. 3, 2012 and torqued them as I always do for plugs going into an aluminum head. Usually when removing plugs set in my engines, I can easily do this with a 3/8” drive ratchet. When I needed to remove the “only two plugs” Cape Auto replaced, I needed to use my 1/2” drive ratchet because they were way over torqued!!! Jim claims that he worked with the mechanic on my engine the entire time and that the mechanic never touched any other plug except the two new ones. As I previously mentioned, I have been using this company for many years and have observed Jim (and the other service managers) these times I've visited. They do NOT hover over their mechanics doing their work. As a matter of fact, the desks they work at face the opposite wall of the service garage giving them no possibility of seeing the actual work being done unless they physically stand over their mechanic's shoulders. And, if Jim had been watching his mechanic closely, how did he let him/her over torque the “only two” spark plugs they claimed to have touched??? At this

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I"ve never been to AAMCO for auto service,I've gone to other shops I thought I knew fairly well> I had transmision issues with both my vehicles within a month< along with other vehicle problems.The other shops had different diagnosis for the problems. After much time in the shops ,and substantial cash outlays, the problems persisted to some extent in both vehicles. I went to AAMCO,I had my transmission problems pinpointed very promptly, I discussed other suspension issues,engine isues, that I was having with both vehicles,I told the tech I was very discouraged with the other shops, I wasn't sure of my next move.THe tech told me that he would get to the root of the problems,HE SURE DID! My transmisions were fixed ASAP,and the problems that were so elusive to others,were handily identified and resolved.AAMCO went above and beyond any expectations I had.These guys are the best.They deserve all the credit in the world. I would very highly recommend AAMCO for any and all repairs to your vehicle

I came into this autobody shop because I had always had excellent service. I needed my back light changed and they found that my battery was leaking acid and needed to be changed immediately. I was driving to New Jersey the next day, so I was very grateful that they found this problem and fixed it. Today I was driving home in the snow and my tire light went on. I drove back to them and they checked my tires and put air in them for no charge. I have always received wonderful service from this business and I would highly recommend them.

Very pleased I was kept informed of all the works that needed to be done my carwas returned to me as promised and very cleaned thanks for your service I will recommend you to my friends