Brought the car in for diagnosis, they said the engine was "seized" (t... read more Brought the car in for diagnosis, they said the engine was "seized" (total BS... I later took the engine apart and while I had melted the pistons, the rotating assembly did move and the engine could still turn over). Said I needed a new engine. Told me they found one to buy, then three months later told me they hadn't actually bought it (without calling me to tell me this). Returned maybe 2 calls in all of 6 months. SO, being a Volvo fanatic, I asked a couple of friends, then brought them an engine. A month later they hadn't even started on the swap. A month after that, I went in and took my car, my engine, and a bunch of parts that I had bought back from them. These guys can't pick up the phone without being hounded, their technician told me I was wrong repeatedly, and nobody was really willing to help. Fortunately after six months they only made me pay for the diagnoses they did in the beginning. Credentials: I took the car and engine and parts home and did the swap myself in my driveway in two weekends, having never done one before on my own. Saved an estimated $1800 and didn't have to deal with them again.
I had a terrible experience with the owner Bob at DiCicco’s. I dropped... read more I had a terrible experience with the owner Bob at DiCicco’s. I dropped off my Jetta on a Monday like he told me to so that he would have the parts there already. I got rear ended and needed to get the bumper replaced and one of the back lights. He said no problem…he could take care of it in 2 days for $450. I was happy since I wasn’t going through my insurance as the accident was sort of my fault. By Thursday he still hadn’t called. I called Bob around lunch time which is when he decided to tell me that he ordered the back light for the wrong side. The company he usually gets his parts from apparently didn’t have the correct light in stock until that morning. So he said he’d have it ready by end of day Friday. He still hadn’t called me on Friday around 4pm when I called and he still didn’t have it done. He said they got super busy and he should get it done Monday. From Monday – Thursday he was completely avoiding my calls. I’d call from a different number and he’d pick up and act all shady. It took a total of 13 days and ended up costing $1275. I swear they took advantage of me just because I’m a female.
I dropped my car off for some minimal work to be done. I was told it w... read more I dropped my car off for some minimal work to be done. I was told it would take 3 days no problem, and cost $1400. The insurance was not helping out on this or the rental so I emphasized how important it was to be fast and inexpensive. Day 3 came around and no one called me. Tthe owner, Bob, hadn’t even had a chance to look at it. Even though I made the appointment two weeks ahead of time so he could have the parts in house when I dropped off the car. I was told to he’d call back in 2 days, Friday. No call again. Friday at 4 I called and he had a few more things to do before he closed for the weekend, so I was told to come in Monday to pick it up. Monday no call. At 3pm I call before I go just in case. I’m told the wrong piece was shipped (or ordered) and he needs to re-order, another 3 days. 12 Days later, and a lot of him avoiding me, I finally got to pick up the car. The cost? $2,900. Never going there again. Totally felt taken advantage of.
