Infiniti service near Baltimore, MD

Went there on Oct 16, 2015 for a simple oil change, have already filed with the BBB, car was running fine, told me I needed a qt of transmission fluid, I said fine, the minute I left the car began bucking, that was a Friday, please also note I am a female, on Saturday really didn't drive much as my son took me to PA in his car but when I did in the early am still the same problem, bucking and not shifting appropriately. On Sunday took the car to Walmart, much worse, it actually shut off, check engine light came on, cruise control light came on, had to turn off car, wait, gingerly start back up and ease my way back home. I called my mechanic. He came over. Let's start with the fact that I was 1 1/2 quarts low on oil (2 days after an oil change) and my transmission fluid was bone dry), he put 2 1/2 quarts of transmission fluid in, told me to go to work the next day have the guys pull it in the shop and hook it up to see if it throws any codes and then go over it with a fine tooth comb. See what Charm City didn't know is that I really hate to bother my mechanics for an oil change so I go there, but I've been working with mechanics for 16 years, so they pulled my car in the shop went over it and still had to add another quart of transmission fluid. My certified mechanics have told me that either charm city pulled the transmission plug and drained the tranny fluid or they used a fluid evacuator, when I confronted the owner who took offense to my language and really who wouldn't be pissed, he could have blown up my transmission..he lied, he said a fluid evacuator takes an hours...sorry bud....5 to 8 minutes....his mechanic lied and said he put 6 quarts of oil in my car...first off...why would you put 6 quarts when you only need to put 5 and you didn't put 5...liar...I don't care that you've been in business for 26 years, you saw a female coming in who never uses you for service and you thought you could get some service work from me, so you drained my tranny fluid and then had the gall to ask why I didn't come back, because you are untrustworthy, BEWARE ONE AND ALL. I have 2 certified mechanics that will testify to my story. This place needs to be investigated!!!!

i was referred to this establishment by a close friend of mines and boy it was the worst experience ever. i came here to get a in dash unit installed into my husbands truck for his birthday. everything was good at least i thought about a month later the unit started flickering, the screen would get stuck, dvd's would get stuck. so i went back to ritchie road to get a replacemnt unit or have it checked out. i was shocked he was gone it was a guy out there i asked where is frank he said he up and left and went to baltimore. i called him at the number i was giving on my invoice he answered and told me yeah he moved and i was telling him the issues i was having but he didnt give me a address where i can bring the unit to get checked out which was odd to me. he just told me to call back i called back everyday for a week it just went straight to voicemail. so i decided to google his business and came across this site. my husband will be paying him a visit. i paid alot of money and i dont like to be ran from

Great Bunch of Guys !!! They checked my air conditioning for .. FREE .. and added .. FREON. It worked immediately. NO CHARGE .. for the service or FREON !!! Not only are they a .. Full Service Shop .. but .. they do .. Transmission work .. also. I finally found a .. Trustworthy Service Center .. that I can tell my .. Family and Friends about !!! Thanks .. "All Star Automotive" .. for now keeping me cool in the hot summer !!! Jack

We use a process known as PDR (Paintless Dent Removal), which allows our highly trained team of technicians to repair minor door dings/dents, creases, bumper dents, motorcycle dents & hail damage on automobiles & motorcycles without paint. This is accomplished by using specialized tools to gently massage the metal from its underside until it returns to original showroom form. 5 Star rated on Google, Yelp & 2015 Super Service Award Winner on Angies List!

I recently took my Mercedes to this shop for repair because after owning the car for 12 years, I am tired of the pretentious attitudes and high prices of the dealership service department. API is a great alternative. The people who work at API are familiar with Mercedes cars, have the right tools to service them, and are able to get the right parts. Most importantly, they are friendly and make their customers feel valued. I plan to continue taking my car to API for future service needs!

My Volvo broke down near their station and I had my car towed there for repair. Unfortunately the car was not worth fixing but fortunately I came across a great service station. I've since purchased a used Subaru and have had it there for service and couldn't be happier. Brian Ben and their staff are excellent mechanics and extremely honest. If you are looking for a repair shop don't hesitate to give them a chance you will be very happy. Mark V.

The said review on our shop was very dishonest. The unfortunate situation was this had been set up on a relay call I think things got miss translated in the conversation. This customer brought their truck in on a tow truck his vehicle wouldn't move. Found the transfer case bone dry. When we removed the transfer case fill plug smoke came rolling out. This a part that shouldn't have smoke coming out of it. On top of that the entire transfer case had multiple fluid leaks. So we recommended letting us pull it out and have it sent out to be rebuilt. And do to the rarity of the vehicle the rebuild shop couldn't give us but an estimated price. I relayed this to the customer. He choose not to let us go any farther. We had already had an hour of diagnostic time in it. He told us to stop right there. As into his vehicle being held hostage is just an outrageous allegation. We just asked for the bill be paid before it got removed our lot. I am sorry you feel this way. But you have made some very serious accusations that couldn't be farther from the truth. We are a family owned and ran shop. We haven't been in business for over 30 years by being dishonest or ripping our customers off. It's just not what we do. Again sorry you feel this way.