Mercedes benz service near Capitol Heights, MD

It was a very smooth experience. I love the waiting rooms. The young man who assisted me was excellent. Had a great experience. I don’t remember his name but I was there on June 30 and I was there around 9:30 and got a State Inspection

They have started to much overcharge for all services. Recently i had a oil change service and inspection and they changed cabin filter and charged ke $200. Even dealer would have done for much much less than them.

I visited IMA Motorwerke for a Prepurchase Vehicle Inspection. There were a bunch of fault codes that could not be figured out as well as a vibration for a previous inspection. While I did receive a report with comments and recommended work, it did not get to the heart of what I originally requested. When I asked and followed up, nothing additional was found. It was not until I took the vehicle for an inspection following vehicle purchase that I learned of a host of issues that were not previously identified. There was an exhaust leak, the vibration at the rear of the vehicle was a much larger issue requiring additional diagnosis, the headlight seals were busted, and the remaining fault codes rendered parts of the vehicle inoperable. Had I known the majority of these issues beforehand, I would not have purchased the vehicle. It is disappointing that I was charged $332.80 for the comments and recommendations that I received, and the saving grace for the issues that allowed me to get from under the purchase from another mechanic’s shop for free.

I have been taking my Honda and Lexus to Freestate for over 3 years. They are helpful in letting me know what is wrong with my vehicle and what could wait until the next service. The prices are not as high as a dealer but also not as low as say a side lot garage. I do feel confident that they are doing a good job and trust their opinion.

I've been with them for over three years. Great customer.service and knowledgeable.

I had an issue with my the suspension and transaxle on my Range Rover HSE and Elite European Motors was able to replace my air suspension and correct an issue with my transaxle at a cost at a great price which saved me more than $1500 over what the dealer service quote, and they stand behind their work. Great experience!

I got my car towed here which I soon found out that it had overheated. Before this incident happened I never experienced my car to overheat. I asked them to diagnose my car and they told me the problem. I asked them once this problem was fixed would the car not overheat. Long story short I paid over $500 and it was not fixed, the car was worse!!! I drove from the lot and about two miles down the street antifreeze was literally leaking all over the road and the cat was smoking so bad I thought it was going to catch on fire. I took the car back 3 times and it never got fixed. I came in with it just overheating to the radiator now leaking and the problem not fixed. They would not find out the problem without me paying more money. If I would have known from the beginning there was a major issue I would have never wasted my money. I end up junking the car after replacing the radiator and still had a problem, then took it to n Dodge for them to do am diagnosis. All tune and lube completely got over on me and I talked with the service manner and the store manager. In even called the corporate number only to find out they were a franchise. I was beyond upset and disappointed because I trusted them. I will never go to another all tune and lube or recommend them to anyone!!! I had to junk my car at the end after having it for five years with no major issues!!!

These days it's hard to find a Mechanic/car repair shop that one can trust to do professional work and customer service. In June 2015 I bought my 2000 GMC SUV Jimmy to Mark Auto Service of Seat Pleasant, MD PROBLEM: engine misfire. hard to start in the morning. Told I needed a fuel pump COST: $500. Two days later, returned with same problem. 'Said' Zaatra (shop owner) now tell me I need to replace the fuel Injector. COST: $540. Return back in 2 days at the shop. Problem not fix. It's has cost me $1040.00 for two misdiagnosed's. I took it another auto repair facility...they were able to discover the problem and FIX IT. Turn out all I needed was a 'TUNE UP' (Spark plugs) MARK AUTO SERVICE refused to refund. As a CONSUMER...I cannot allow this shop owner Mark Auto Service get away without taking Legal Action.

Auto service and repair specializing in wheel alignments, brakes, shocks & struts. Auto body/collision repair and painting.

The price of the vehicle I purchased changed (increased $300.42 by his wife ) from the agreed upon original vehicle price I made with Mr. M--- after I signed and closed the bill of sale with him. This increase affected the amount financed. When I brought this matter to the attention of Salim (his wife) , she stated that the finance company was charging me the $300.42 for not paying cash and because they were financing the balance of the sell for me. I contacted the financial institution WL and the representative stated that their company does not charge such a fee. The finance company was concerned that bogus information was being given to customer. I immediate called the salesman and his wife. I left a message for the wife. I spoke to M---- who stated that this fee was the Ameri-Benz doc fee. I told him I had already been billed a doc fee of $29.00. He told me to contact his wife, who will not return my calls. I have been calling the salesman and his wife since 3/2/2016 (made my concern known on 3/1/16) to date. I have called the dealership twice to try to resolve this matter to obtain a refund for the erroneous fees she assessed me. I have placed 7 telephone calls collectively to the owner and to his wife (who prepared the loan papers) and to date neither of them will return my telephone call.