I have a wonderful Experiance with my. Mechanic Robert, he did a great... read more I have a wonderful Experiance with my. Mechanic Robert, he did a great job on the Suzuki, he find the part for my car very impressive he did it pretty fast, and he did send all the work for my car to pass inspection, I highly recommend it very good team, thank you Robert.
Always good service, fair pricing. Explains any issues and consults w... read more Always good service, fair pricing. Explains any issues and consults with me after diagnosing any problem. I am a person of color and was referred to Red Top by a person of color so my experience however my experience differs from Dawn's.
The Services provided seem adequate and the pricing fair, however the ... read more The Services provided seem adequate and the pricing fair, however the customer service was extremely poor. After picking up my car I discovered that my radio was no longer working (it was working fine when dropped off). So I returned to shop to ask them to take a look at it, figured they just needed to maybe reconnedt wire or something small. When I politely approached the mechanic he instantly started shaking his head no and insisting that he did nothing to the radio, he also said maybe it was time for a new one. He dismiss me as if I were nothing and certainly not a valued customer. I have been a consumer for over 30 years and this type of treatment was one of the worst experiences. I felt unappreciated as a consumer and not even worthy of any type of empathy regarding the lost of my radio. He treated me as if I was lying about the whole scenario. Lastly, I truly feel had I been a man or a white person (yes a white person) he would not have treated me so harshly.
