Listen consumers. I too had a horrible experience with John. He is d... read more Listen consumers. I too had a horrible experience with John. He is definitely a crook. I actually wrote a good review above and I wish I could take it back down!!! BIG MISTAKE for taking my sons 2001 Dodge Ram 2500 to this place. He did originally fix my problem last April 2014 but then the truck failed again in August 2014. When I took it back under warranty John said the transmission was fine and the problem was the transfer case this time. Here's where things really go bad. I surprised John one day by showing up at his shop to see the transfer case for myself. To my surprise the transfer case wasn't being worked on, the transmission was in pieces. When I asked him why the transmission was taken apart he said he just wanted to make sure everything was fine. Not being a mechanic myself I believed him. BUT, I was still very skeptical so I took a picture of the serial number plate on my transfer case and left. A couple days later I get a call from John saying the truck is done and he put a remanufactured transfer case in the truck. Not trusting him I crawed under the truck and with my phone and the picture of the serial number tag and there it was... the SAME transfer case still in the truck. When I asked John why he lied about putting a new one in and trying to charge me for it, he said.... I'm sorry, im just having money trouble right now. He told me he rebuilt mine. This is simple FRAUD!!! The only reason I didn't report it was because I feared he wouldn't honor the warranty if i had any other problems.... I'm writing today to tell you the transmssion failed again!! I called John and he told me that my son must be abusing the truck and he would have to charge me for another repair. BOTTOM LINE - Don't Don't Don't go to this repair shop unless you want to be lied to and frauded out of your money. Some other shops cost more but trust me in the long run you will be glad you did I'm not done yet...... I'm still planning to bring an investigation for the fraud committed last August. I simply don't want to see anyone else get taken advantage of like me.
The owner of the shop, John, told me my Dodge Dakota truck needed a tr... read more The owner of the shop, John, told me my Dodge Dakota truck needed a transmission. Two month later he still couldn't solve the problem. He got another transmission from the junkyard, took my original, and truck still didn't change gears. He end up sending me to the dealership which took care of the problem in less than a week (from his shop I drove directly to the dealership at 5 mph). John charged me $2200 for absolutely nothing... My dealership's bill end up being $5047 since they had to fix everything he broke. I would not let him touch a bicycle, let alone a vehicle's transmission with sensitive electronic parts. John told me it was the transmission and it ended up being the computer. He got me into a huge expense for nothing. My personal opinion is that he is a crook! I would stay clear from him and his shop; he says to every car owner that comes in that he/she needs a transmission even if it only needed a fuse, a speed sensor, or a vacuum hose. He does not stand behind any of his work; it's never "his fault." Shame on him!
I also never write reviews but the guys at Reliable Transmission deser... read more I also never write reviews but the guys at Reliable Transmission deserve this one!!! I called several other places when my sons 2001 Dodge Ram 2500 diesel truck transmission went out and most service stations didn't even seem interested in talking with me not to mention the estimates they were giving. I call John at Reliable Transmission and he really took the time to explain his process, warranty and how long it would take to complete the work(3 days). I was very impressed when I spoke with John so I scheduled the truck in for repair. When I dropped off the truck they guys took me back in the shop and showed me what they do, again very impressed. Three days later and the truck is repaired and running great. If you're looking for an excellent customer service experience along with the best prices around then call John and his son at Reliable Transmission. I highly recommend them. Thanks to both John and his son for a job well done.
