Buick service near Silver Spring, MD

AA Auto Truck & RV's Repair is your full-service shop when you need MD state inspections, auto repairs, and experienced service that restores your automotive investment.

Went there on Oct 16, 2015 for a simple oil change, have already filed with the BBB, car was running fine, told me I needed a qt of transmission fluid, I said fine, the minute I left the car began bucking, that was a Friday, please also note I am a female, on Saturday really didn't drive much as my son took me to PA in his car but when I did in the early am still the same problem, bucking and not shifting appropriately. On Sunday took the car to Walmart, much worse, it actually shut off, check engine light came on, cruise control light came on, had to turn off car, wait, gingerly start back up and ease my way back home. I called my mechanic. He came over. Let's start with the fact that I was 1 1/2 quarts low on oil (2 days after an oil change) and my transmission fluid was bone dry), he put 2 1/2 quarts of transmission fluid in, told me to go to work the next day have the guys pull it in the shop and hook it up to see if it throws any codes and then go over it with a fine tooth comb. See what Charm City didn't know is that I really hate to bother my mechanics for an oil change so I go there, but I've been working with mechanics for 16 years, so they pulled my car in the shop went over it and still had to add another quart of transmission fluid. My certified mechanics have told me that either charm city pulled the transmission plug and drained the tranny fluid or they used a fluid evacuator, when I confronted the owner who took offense to my language and really who wouldn't be pissed, he could have blown up my transmission..he lied, he said a fluid evacuator takes an hours...sorry bud....5 to 8 minutes....his mechanic lied and said he put 6 quarts of oil in my car...first off...why would you put 6 quarts when you only need to put 5 and you didn't put 5...liar...I don't care that you've been in business for 26 years, you saw a female coming in who never uses you for service and you thought you could get some service work from me, so you drained my tranny fluid and then had the gall to ask why I didn't come back, because you are untrustworthy, BEWARE ONE AND ALL. I have 2 certified mechanics that will testify to my story. This place needs to be investigated!!!!

1.0 star rating 7/10/2019 I dropped my 1982 VW off at Hartloves in August 23,2017 to have John get the engine running (as it was not running for 7years)if he could and get it roadworthy. After many months he and crew got the car running and contacted me so I went to MVA got tags ,insurance in February 2019. When coming to pick up vehicle the mechanic said he had it on the road doing 80 mph and ran like a top but ran the gas tank empty and the new fuel injection system and filters had to be cleaned and repaired/replaced. i went to the facility and inquired as to why they didn't replace fuel tank,oil filter before road testing and was told by John that NOW the engine is smoking. I chalked up after $1,000 into this that lets just rebuild the engine at my expense,replace gas tank and sending unit April 15,2019.As of now July 10,2019 have tried to contact John to no avail. My wife and I went to his office July 10,2019 where his secretary could not contact him or give us any information as to parts ordered,where the engine is rebuilt,time frame,looking at vehicle engine is out no new gas tank installed at this time, car sitting outside same place. I have all conversations recorded and will keep everyone posted as to resolution. Anyone can contact me 410-980-5881 if needed. Mike Gnip USMC Veteran

Love this shop! One of the honest ones! They always take care of me and I appreciate! -Vicki Gowin

This is one of my favorite places in Lake Ridge. Today Adam helped prove why. He repaired my hopeless WHEELBARROW TIRE in less than 20 minutes! I am back in home yard business and Lake Ridge Auto has come through once again!!! Love this place!!! Mary N. Occoquan, VA

I received a birthday coupon for a discount oil change, I went on a sat to get it done, they told me that they only do coupon M-F I made a appooinment for the following Tuesday 8:30am I showed up when they saw that I had a coupon on my hand they told me that they didnt have any appoinment under any name for that time, the guy behind the counter didnt even bother to look it up instead he searched on a scratch paper and said nope I dont have your name here, then he told me that they only accept coupons on Wednesday, I think they send coupons at home to try to get you to come in, and hopefully get you to paid full price by telling you they dont take coupons that day you are in.

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