1
I have used Butch's for 11 years. I recommended a close friend to go h... read more I have used Butch's for 11 years. I recommended a close friend to go here and it was a TERRIBLE experience. They were conniving and sneaky and tried to scam her of money. They got verbal agreement on a estimate and then tried to keep tacking on more money that was needed from her when the originally estimate included 3 items. She paid $800 for 3 items and walked away with only 1 being fixed. They also did not communicate effectively and she kept having to call them for updates daily. They are were not wearing masks despite serving the general public. They officially lost my business after all these years.
Huge thank you to this shop for taking car of my wife and our 3 little... read more Huge thank you to this shop for taking car of my wife and our 3 little boys (age 5 and under). They broke down near Big Rapids while driving home from vacation, 1 hour away from home, at 3:30pm on a Friday afternoon. This shop graciously took care of my family, and got our van all fixed before they closed at 5:30pm. Breaking down while on vacation is the worst, but I was sure happy that my family was well taken of while in a difficult spot. Thanks!
