Tire repair service near Kent, MN

We originally took the van in for an oil change and a transmission leak was discovered so we made another appointment for the following week to address the leak. We dropped the van off the night before and I hadn't heard anything by 3pm the day of the appt so I called. No one had a clue about what was being done with the van and it was still in the same spot I left it the night before! It took so long to run the tests they didn't have time to even complete the repair. I understand that the manager was out the day it was scheduled to be in, but I expect things to continue running in an orderly fashion even in her absence. Very disappointed

I got there at 10:00 a.m. for a routine oil change and left at 2:00 p.m. This Is what hapoened. My car is a KIA Carnival 2024, the folks did not have the oil filter that the car needed, so they had to order the filter that day. I was not a walk in and registered my car online... so I would've thought that a filter would have been ordered beforehand... but maybe that is not the protocol, anyways... That was the first unfortunate thing that happened. Not only did the person order the wrong filter, the filter took over 1.5 hrs to get on location. It was then that they realized that the filter was the wrong one. The second order of the correct filter also took over an hour... So at this point, it was around 12:30/1:30 and I was being as patient as I could... Losing a half days worth of work and then having to work later that night was what I was trying to avoid by scheduling the appointment at 10:00 a.m. The person working the computer that day was really nice and I really wish I didn't have this kind of experience.... But waiting 4 hrs for an oil change is not ideal and then having to pay full price without any discount for the time spent on site was upsetting. I saw that they did leave some stuffed animals and a pack of wipes in the car, but at this point the damage had been done. If I do come back to Matt's for an oil change... I might be inclined to bring a filter myself so this type of incident doesn't happen again... I apologize for writing this and I do hope it is a one off incident. I will still be bringing the car for the next one... But if that one doesn't go well, I might have to find another local place to take our vehicle. Thanks for taking the time to read this!

At Matt’s Automotive Service Center, located in Fargo, ND & Moorhead, MN, it is our mission to give our customers a better experience than they’ve ever expected from an automotive facility. We aim to earn and keep their trust from the moment they walk in our door. Through continuous education, advanced training, high ethical standards, and a friendly attitude, we strive to be more than just an experience. But to become the new standard in the automotive repair industry. When you choose to service your vehicle or get needed auto repairs performed at Matt’s Automotive Service Center, you’re choosing an industry-leading facility with expert Technicians and Service Advisors that are here for you. We’re a family owned and operated business and we enjoy building relationships with each and every one of our customers.