We originally took the van in for an oil change and a transmission lea... read more We originally took the van in for an oil change and a transmission leak was discovered so we made another appointment for the following week to address the leak. We dropped the van off the night before and I hadn't heard anything by 3pm the day of the appt so I called. No one had a clue about what was being done with the van and it was still in the same spot I left it the night before! It took so long to run the tests they didn't have time to even complete the repair. I understand that the manager was out the day it was scheduled to be in, but I expect things to continue running in an orderly fashion even in her absence. Very disappointed
I recently had my girlfriends car in to do a serpentine belt replaceme... read more I recently had my girlfriends car in to do a serpentine belt replacement. She had driven across the country to visit for the holidays and it was making noise and had a crack starting in it so I made an appointment to get it in and taken care of. They got me in right away on a short notice and we’re fairly quick with their service which is awesome. The issue is when they replaced the belt, none of the pulleys or tensioners were inspected at the time and the inner fender liner was loosely fitted back on. On her way back home the idler pulley bearing seized and spun the bolt out of the pulley assembly. Another tensioner pulley needed to be replaced as well due to wear. This combination left her stranded on the side of the road for a night and a majority of the following day. She had to pay for a tow and replacement of all damaged parts. Now I may be wrong but one would assume that you would inspect tensioners and pulleys when replacing a belt as to avoid this. Maybe that is not the case like I said I am just speculating. I also didn’t ask for them to do that so that could be a fault of my own. I’ve gotten a lot of second opinions before writing this and have come to the conclusion that mistakes were made on both parties. I’m in the service industry and I get shit happens but I feel this could have been avoided. Feel free to contact me if you feel so inclined. thanks.
