Lexus service near Minneapolis, MN

Another huge oil stain on new epoxy floor after Trinity oil change. Friday 1:00 PM Sue Ferguson, 2017 Honda Pilot

Tony was very helpful with looking into a fix for a detached splash guard. I've been an Apitz customer for many years, and have always received prompt, courteous service.

Did the diagnostic on Friday morning at 7:30am 9/22 and never received the estimate to get repairs. It took the entire day to get the car back and still no idea on how much it will cost. Called yesterday and asked for the estimate, said they emailed it. That didn't happen. Would be nice to know what the price would be for repairs!

Dropped my vehicle off the night before my appointment for an oil change. The vehicle still wasn't done by the "when needed time." The vehicle was complete right at closing time. The explanation was a bunch of excuses until a different service write came over and explained exactly what happened. Normally wouldn't be an issue for me but I needed my vehicle by a certain time that day. I've been going here for 13+ years so was slightly disappointed by the lack of explanation and inconvenience.

We, at Certified Auto Repair, are Automotive Service Professionals you can trust! Serving the automotive needs of Spring Park, Mound, the Twin Cities; Minneapolis/St. Paul and the neighboring communities, our technicians are Factory Trained and ASE certified. We use the latest Factory tools and equipment when servicing your vehicle. We are one of only a few shops in the state trained to reprogram the many computer modules on today's vehicles using only factory specific tooling thereby eliminating many tough to find problems with factory rewritten software for your vehicle. We also specialize in CHECK ENGINE LIGHT repairs and offer a complete menu of competitive Services including: Brakes, Shocks, Suspension, Tires, Alignment, Fuel system cleaning, Transmission Service, Heavy Line Engine Repairs, Coolant Flush, Air Conditioning Service, oil changes and many more services. We take pride in offering our customers quality service and repair at a fair price with same day service on most items. We also offer Free Loaner Cars for your convenience.

Never actually fixed the issues I was experiencing. It seemed as if they recommended something for an issue they really didn't know how to fix, didn't care to research, OR an approach of new brakes just cause it's easy money for them. Ive left them a voicemail and email to return my call to discuss, but they haven't returned my call.