While the representatives we worked with were courteous and helpful, t... read more While the representatives we worked with were courteous and helpful, the actual work done and quoted was terrible. We needed a new transmission, which we were able to coordinate with a junkyard for a quarter of the price. Additionally, they recommended a power steering fluid change, and upon a further inspection, the fluid was at a perfect level and color. The worst of all was the $230 estimate to fix an evap purge control solenoid which is a $20-30 part that required no fancy tools to install and can be done in less than a minute. This would have been a complete rip-off to have them do. We will be looking for a new mechanic as this is the second horrible diagnosis and money grab we’ve had with them within our family. It is sad to see a ministry like this operating with such low integrity.
We originally took the van in for an oil change and a transmission lea... read more We originally took the van in for an oil change and a transmission leak was discovered so we made another appointment for the following week to address the leak. We dropped the van off the night before and I hadn't heard anything by 3pm the day of the appt so I called. No one had a clue about what was being done with the van and it was still in the same spot I left it the night before! It took so long to run the tests they didn't have time to even complete the repair. I understand that the manager was out the day it was scheduled to be in, but I expect things to continue running in an orderly fashion even in her absence. Very disappointed
