Mercury service near Weatherby Lake, MO

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Traveling form another state for the Holidays I needed to get tires before return. After install when driving the car made a noise and vibrated-I was short on time and New Years was coming so I took my car back first thing the next morning. I was told that the bearings were bad and tie rod like an additional $800.00! I had them do the work the parts were $250.00 and if I had the time I would have done myself. When I picked up the car it made the same noise I took part they put it up o;n the lift and all that was original wrong was a $12.50 pin!!!! They did not offer to give any of my money back! I would not do Business with them again for anything!

I was initially referred to Weaver's by a friend knowledgeable in collision repair. After visiting several shops, we settled on Weaver's. We were extremely pleased with the quality of work as well as the exceptional customer service. Over the last 6 years we have used Weaver's 3 times. Our experience is always the same - great service, great work and a staff who is friendly and helpful. David Dibella

I brought my car in for an oil change and some diagnostics were performed. I needed new tires and my battery registered low. In checking prices around town for the same tire recommended New Concept had a lot more fees than other places. Therefore, I chose to go somewhere else. In regard to my battery, my car started, but there was some hesitancy. I decided to go to Advance auto to have it tested and replace it if necessary and found out the positive cable was slightly disconnected which was obvious. Advance auto tightened the cable, tested it and all is good. They even tested my alternator. The loose cable should have been recognized by New Concept. They also forgot to reset my oil button to 100%. I have had good service in the past, but this trip was disappointing.

When I first came to new concept I thought they were good. So when something major went on with my car I came back to new concept. It turns out that I needed a new engine which cost me $12,000. Since I got the new engine I was still experiencing the same problem that led me to get the engine. About every thousand miles my oil light was coming on and I had to add oil to my car. Took it back to new concept and the gentleman said that it was the oil pan that was leaking or something like that. So they repaired that. That was another along with some other things I had done. $4,000. The problem persisted. When I brought it back the next week the shop Foreman said oh the gentleman that did the work did not top it off? We'll top it off and you'll be fine. The next week. The oil light was back on again. I spent the next 4 weeks coming back to new concept so they could research where this oil was coming from and more importantly where it was going. On the 4th trip in they told me that my turbo was leaking into my exhaust and that's what was doing it and that was going to cost me another $4,000. At this I have lost all trust in them, so I took it to the Audi dealership. The Audi dealership measured the oil could not find any leaks. Not in my turbo or anything. It took a couple of trips to the dealership for them to measure consumption and try to figure out what the problem was. They did and they told me it was the pistons. Which the pistons are the engine. So now I need to take it back to new concept to see if they will honor their warranty for the $12,000 engine that are put in or not. I do not have any faith in there shop Foreman to get the job done correctly. It seems as though he is just trying to push me off so he can get on to the next thing. I have sent the information from Audi to New Concept so now we'll see if they honor the warranty and fix the problem.

Established in 1986, and still owner operated,by Eudell & Pam. We are a full service ASE certified shop that can handle any repair from wiring problems to transmission overhauls. Air conditioning to hard diagnostic problems and everything in between. "Honesty is our Policy"

Certified Transmission specializes in the repair and replacement of transmissions and related components. Come in today for a free Certi-Care Evaluation!