Buick service near Charlotte, NC

Great to do business with. I have developed a great relationship with them for both my cars. My 2011 Ford F-150 was having a timing issue and spark knocking terribly. I took the car to the Ford dealership and they told me the spark plugs needed to be replaced at 80K miles. I agreed and paid them $600 to do it. As soon as I drove off the knocking started again. I took it down to Jade and he asked his Ford certifed tech to check it out and he found that the PCM module needed to be reflashed to adjust the timing and only charged me around $100. I guess if I had asked them first I would have saved $500. I will go to them first next time.

Having Paul for your auto mechanic is like having a family member in the business - he looks out for you, always tells it like it is, and tries to get you out the door as painlessly as possible.

Routine maintenance done quickly.

Greg's Mobile Auto Repair is reasonable and fast. He was able to complete my rotors and brake pads replacement in under 2 hours. He even accommodated me on a Sunday which is rare for a lot of shops to be open on that day. I highly recommend Greg for his 30 years of mechanic skills for your automotive needs. If you live around Gastonia give Greg a call! He will beat any quote!

Was a customer for years. They accept NO liability if jobs not done right. Couldn't get the U-joint snap rings to my rear drive shaft to seat. Took it to Randys for repair. Needless to say it left me stranded 2 hours from home. Got it to a repair shop and the tech brings me in and shows me where the U-joint snap ring(s) and a cap came out and also messed up my driveshaft. Called Randys to let them know what happened and Im broke down 2 hours away! Randys Service Manager starts getting loud. Says it was something I did. Nothing they could do. After arguing a few min he tells me he needs to speak to his boss to see if there's anything they could do. Asked if he would like to speak with the shop or mechanic where I'm broke down. He wanted no part of it. Never mentioned needing the old parts and was the last thing on my mind at the time. Randys service mgr. just didnt want to deal with the problem, wanted off the phone asap. So I took a bunch of pictures and had the shop document everything. Got a plan together where I was broke down and was able to patch it well enough to get me back home. Get back in town and go see Alex. Seemed like they were going to make it right. Four days later and no return phone call. I call again. Now the lady is telling me I need the old parts, then maybe they can see if anything can be done. Parts weren't the problem. Clearly the snap rings weren't seated correctly and the U-joint cap came out. They want no part of the pictures or documentation I have from the shop that worked on it. Now I'm stuck paying for a new drive shaft AND having the job done 3 times now. Just letting the people I don't know aware of my experience at Randys. Bad customer service and representation.

Great shop & great guys. I trust their work and service for my vehicles. My parents used this shop since the 90's and now I take my family here. Neil T. Cherryville, NC

Awesome service as always

Family owned and operated, ASE Certified Auto and Truck repair and maintenance location