Mercury service near Cornelius, NC

Was a customer for years. They accept NO liability if jobs not done right. Couldn't get the U-joint snap rings to my rear drive shaft to seat. Took it to Randys for repair. Needless to say it left me stranded 2 hours from home. Got it to a repair shop and the tech brings me in and shows me where the U-joint snap ring(s) and a cap came out and also messed up my driveshaft. Called Randys to let them know what happened and Im broke down 2 hours away! Randys Service Manager starts getting loud. Says it was something I did. Nothing they could do. After arguing a few min he tells me he needs to speak to his boss to see if there's anything they could do. Asked if he would like to speak with the shop or mechanic where I'm broke down. He wanted no part of it. Never mentioned needing the old parts and was the last thing on my mind at the time. Randys service mgr. just didnt want to deal with the problem, wanted off the phone asap. So I took a bunch of pictures and had the shop document everything. Got a plan together where I was broke down and was able to patch it well enough to get me back home. Get back in town and go see Alex. Seemed like they were going to make it right. Four days later and no return phone call. I call again. Now the lady is telling me I need the old parts, then maybe they can see if anything can be done. Parts weren't the problem. Clearly the snap rings weren't seated correctly and the U-joint cap came out. They want no part of the pictures or documentation I have from the shop that worked on it. Now I'm stuck paying for a new drive shaft AND having the job done 3 times now. Just letting the people I don't know aware of my experience at Randys. Bad customer service and representation.

Preferred Dent Repair, LLC located inside Matthews Township Collision Center provides paintless dent repair services both at our shop and with our mobile dent repair unit. We not only provide you standard dent and ding repair, but also provide hail repair at Matthews Township Collision Center. Our dent repair unit services approximately a 40 mile radius around Charlotte NC which includes: Matthews, Mint Hill, Stallings, Indian Trail, Monroe, Union County, Cabarrus County, Concord, Kannapolis, Huntersville, Cornelius, Davidson, Mooresville, Portions of Iredell County, Lake Norman, Lake Wylie, Tega Cay SC, Fort Mill SC, York SC, Indian Land SC, Ballantyne, Mecklenburg County, Pineville, South Park Area, Myers Park Area, Dilworth Area, Elizabeth Area, NODA district, and downtown Charlotte.

Came to my place of business. Found the problem, fixed it at reasonable price Pleasant to deal with. Knowledgeable. Honest. Really showed up local Ford dealership on price, knowledge, etc.

Jason kept my car for 6 months and his family members abused my car. His relative a non-employee also smoked and crashed my car per the police report. I dropped my car for a head gasket repair with 94,000 miles and it had 101,000 when I got my car back, he drove 6,000 miles on it and tells me he had to keep the car running to test it. I had to go to small claims court to protect myself.