First time customer - I took my Chrysler 300 in for brake noise and wa... read more First time customer - I took my Chrysler 300 in for brake noise and was told I needed new calipers, rotors and fluid. They seemed nice, and told me I also needed new lug nuts because the last garage had put them on too tight. After $1,100 I picked up the car after hours and it still made wheel noise, only this time a bump bump bump sound. I had to take the car out of town the next day. While in VA I stopped for gas and to check out the increased noise. The tire was loose. I had the car towed to a different garage and they told me the lug nuts had not been tightened and the brake line was not properly connected. I called A&J to explain and sent them a copy of the invoice with photos from the other shop. The person on the phone said he'd let the owner know. Since then (one week) I've reached out and have heard nothing. No discussion, no offer to help, no apology. I would not recommend this place to anyone.
This location has repeatedly and clearly not fixed my car. I will cont... read more This location has repeatedly and clearly not fixed my car. I will continue to leave terrible reviews on every website I can and I will be happy to remove the reviews when they finally fix my car. I’ve spent over a thousand dollars and missed work the past two months for problems that could have been from the main issue they have repeatedly and admittedly not remedied every time I’ve gone in. I feel entrapped by one issue with the car that they repeatedly commit to fixing under the Firestone warranty and repeatedly don’t fix because at this point I can’t afford to get it fixed anywhere.
Visited for car annual inspection and tire rotation, they did it quick... read more Visited for car annual inspection and tire rotation, they did it quickly and examine my car steering lean issue according to my description, no issues were found with steering, but when I drive the car back home, the problem seems to be disappeared after tire rotation. Fantastic job done, guys! They really know cars! Will definitely come back later.
