Unfriendly, racist tire tech working on Sunday. Cannot remember his n... read more Unfriendly, racist tire tech working on Sunday. Cannot remember his name, but he has pierced ears and a gotee.
These people are incredible. I drive a Land Rover Discovery, which bre... read more These people are incredible. I drive a Land Rover Discovery, which breaks often and usually requires special parts, extra know-how, and extra time to fix. Whenever I show up, the staff always walks through a diagnostic workup with me, and makes sure to ask in-depth questions about what is happening with my car. I can tell they truly care about getting my machine up and running to the highest degree possible. Every encounter I've had with the staff here is warm, welcoming, and interested. The people at Auto Station truly do "Exceptional" work. They are above and beyond the normal, and I cannot recommend them to a higher degree. -Nathan
I brought an old VW vanagon to these guys to have the rubber boots rep... read more I brought an old VW vanagon to these guys to have the rubber boots replaced in the rear axles. I was told the axles were worn out and need to be replaced. After over a week the shop finally returned my call 15 min prior to closing to tell me the van was ready on a Fri and they could take my credit car over the phone and leave the keys in the vehicle for me to pick up. I should have know something was up at this point, but agreed. I arrived two min after closing and nobody was would answer the phone or door. I tried to drive the vehicle and made it only one block with something very wrong with the van. A returned to find the manager Dave slipping out the side door saying he was in a hurry for a doctor appointment. I left the vehicle there for the weekend but received no call. I finally spoke with the owner telling him something was wrong with the car and he said he would speak with the mechanics. Two days later he called telling me the car came in that way! I said "you drove it onto the rack so it must have been working so I'll come down and if you can drive it on the rack I'll drop my complaint." "No, I'm not interested in that" was his response. I spoke with him again when I meet the a tow truck drive at the shop to have it towed to another shop to repair the clutch one of their mechanics had damaged. At this point he accused me of "trying to get a new clutch from us". How did I drive it in if the clutch was bad? I had it repaired at considerable expense from a VW dealer who said someone had burnt out the relatively new clutch and damaged the linkage! I've never experience such a display of incompetence and arrogance that borders on the edge if criminal in my life. I would advise everyone to avoid the suspension shop since they will damage your vehicle then deny it.