Yesterday, I had one of those very pleasant surprises. A pay it forwa... read more Yesterday, I had one of those very pleasant surprises. A pay it forward gesture on the part of Precision Import, an upscale foreign and domestic auto repair company. My Jag suffers from annoying engine fault light notice. Richard (Dick) and Patrick Horan could not fix it without the right diagnostic software BUT were kind enough to coach me on a couple of related car matters. I appreciated them sizing up the current problem without any expense and reviewing other pending matters about the car’s near term repair requirements. With a Jag they say you need to have two, one for the garage and one to drive while the other is in there. In any case, I have found Patrick and his team diligent and trustworthy on two occasions. Better still I was able to get some work done as they graciously let me use their board room and guest wireless. How many garages do you know of with a board room, wireless and the good sense to not nickel and dime you for exploratory stuff? I’ll be back.
DO NOT GET YOUR VEHICLE INSPECTED HERE!!! I recently brought my 01 Jee... read more DO NOT GET YOUR VEHICLE INSPECTED HERE!!! I recently brought my 01 Jeep Wrangler in to have it inspected and they failed me because of a leaking power steering gear box and a leak in my exhaust. That was alright with me, seeing as these are important. So I brought it home and instead of fixing the issues, I just went out and bought a new PS Gear box, and a brand new exhaust (full exhaust including CAT, Muffler, etc.). I also installed both of those myself within 2 days. So I bring it back to Poulin within the X number of days and sure enough, they failed me AGAIN! They said I still had a leak in my exhaust, even though I replaced the whole thing. So I called him out and said to show me the leak, that's when he changed his story and said you could hear it but not see it. Keeping in mind, that he still couldn't point it out. Anyway, I brought it to a shop in downtown Rochester the same day, and they said it had passed WITH FLYING COLORS! No issues. This Poulin shop is clearly scamming its customers and failing us on purpose to have us pay them to service these false issues. ONCE AGAIN, I URGE YOU NOT TO BRING YOUR VEHICLE HERE, UNLESS YOU WANT TO BE SCAMMED LIKE I WAS.
I was just at T.C.'s service center today and this is a great qual... read more I was just at T.C.'s service center today and this is a great quality small town business. very honest and reliable services. would not take my car anywhere else for service.
