I made an appointment for a groupon I had purchased. It included an oi... read more I made an appointment for a groupon I had purchased. It included an oil change, tire rotation, brake and wheel alignment check, plus a hand car wash. I was informed my alignment was off, so I purchased the wheel alignment. My tire rotation couldn t be completed because I didn t have my wheel lock key, my fault. It took them TWO hours to complete an oil change and wheel alignment for a scheduled appointment! Entirely too long! They didn t even hand wash my car. Who knows what else they didn t complete. They didn t leave any desire for me to return. It was a #$%$ poor job accompanied with an underwhelming sales associate. Unacceptable. Non-existent customer service. Will never return. DO NOT trust them, Do Not go there!
Having bought a used 1994 Honda Accord with 89,000 miles on it in 2010... read more Having bought a used 1994 Honda Accord with 89,000 miles on it in 2010, it was time to do the basic maintenance on the car which the original owner had deferred. Carlos replaced the valve cover gasket, among other things which needed to be done. One of the spark plug o-rings inside did not seat properly when the cover was put back on. I took it back to Overseas and the problem was quickly remedied, then and there, same day, within an hour. This is why I do not mind paying just a little bit more. On bigger jobs like timing belts (which on this car get done every 90,000 miles and its also recommended to change the water pump which you have to go through to get to the timing belt) the extra $40 you will pay Carlos is well worth the piece of mind that the job will be done right, and that if there are any problems, it will be taken care of. My father takes his cars there, I take my car there. Dad is super anal about his vehicles. If its exceptional for him, its more then good enough for me. I went someplace else ONCE after moving back to Philly from my trusted Florida mechanic. Never again. Carlos and his mechanics are so thorough, they know more then the folks at the Acura dealership about these cars. You can't go wrong and can trust Overseas.
