Service stations service near Penns Grove, NJ

The year 2016 marks 103 years that our family has been in the auto repair business. That’s a lot of years, a lot of Phillies games, a lot of stories of survival, a lot of experiences and friendships that have stood the test of time. Yes, the family business can survive and thrive in America today! We strive to provide the finest quality auto repair and the best possible service available anywhere. If you’ve been a customer before, we’d like to thank you for making our progress possible. If you haven’t, come on in, we’re waiting for you.

This place is reliable, honest, neither slow nor fast, and is economical. It is best to call them during working hours, describe the issue(s), and set an appointment for drop off. They allow you to drop the keys through a mail slot and leave your car if dropping off before they open. They call you if there are issues and when the auto is ready for pick up. They offer great services, at good prices, give decent estimates, and communicate any issues during the process. The only drawback is that Tom is kind of a curmudgeon. He is a very honest and trustworthy person, but is grumpy nine times out of ten. My wife and I have been going to Stephanou's for about seven years or so. They are awesome.

I made an appointment for a groupon I had purchased. It included an oil change, tire rotation, brake and wheel alignment check, plus a hand car wash. I was informed my alignment was off, so I purchased the wheel alignment. My tire rotation couldn t be completed because I didn t have my wheel lock key, my fault. It took them TWO hours to complete an oil change and wheel alignment for a scheduled appointment! Entirely too long! They didn t even hand wash my car. Who knows what else they didn t complete. They didn t leave any desire for me to return. It was a #$%$ poor job accompanied with an underwhelming sales associate. Unacceptable. Non-existent customer service. Will never return. DO NOT trust them, Do Not go there!

I get four cars serviced at J&L for everything and I have never had a reason to question their ethics, honesty, or workmanship. I have found that there pricing has always been fair and they will look for ways to save you money on parts and they never double dip on labor. That is charging you for the same task twice. For instance if you get your timing belt changed you should also replace your water pump. Most placing will look in the book and charge you labor on each task when in reality labor for removing the belt is loaded into both repairs. J&L will not take advantage of that situation. I am not sure what happened with the review above with the oil change but there is no way in my mind that it could have happened the way she says. Sounds more to me about someone looking for a free repair.

WARNING! If you take the pandemic seriously do not use this business. I went to drop off my car for brake work. The clerk did not wear a mask nor keep 6 ft distance. When I asked him to put on a mask, he said that the virus is BS. When I explained I take care of elderly parents, he said the virus is a joke. When I complained to the manager who also did not put on a mask, I got lip service and no apology. Do not use this company unless you do not believe in science.

1

Jay goes above and beyond to make sure my car is right with quality care. He finds problems that my previous mechanic doesn't to improve longevity of the car with affordable prices. My father in law recommended Jay and he and his company have my 100% trust. He saved me when I attempted to have my car inspected at a popular franchise near my work, and fixed their mess. He earned my loyalty and respect from day one

I want to say first this Shop was so friendly and helpful. I had got in car accident on Sunday. Called them Monday morning and my guy who I deal with, was out sick, so the Girl at the front desk, Cat got my car over to their shop right away! I even had the wrong phone number! I call the fax machine & Cat knew to call me back... Anyway, the whole experience was seamless, professional, and easy! They even dealt with my insurance company! I will recommend this Hart's Auto Carriage to everyone I know for sure. Go here you will be very Happy! Mrs. Liu

I was having a oil leak but after the oil change the oil hasn't been burning or leaking thanks mobile