This shop scams people. DO NOT COME HERE. I have FULL COVERAGE car ins... read more This shop scams people. DO NOT COME HERE. I have FULL COVERAGE car insurance in which I do not have to pay anything in the event of a car accident. When I first called to release my car, they said that my car wasn’t there for 2 days. Meanwhile, incurring storage charges. This is the oldest trick in the book to get money when they “can’t find” your car. My vehicle was here for 2 full weeks sitting in their lot HOSTAGE. Insisting on ME paying them cash or credit card to be released to my insurance approved body shop. They dodged almost every single one of the insurance company’s calls when they tried to pay the tow and storage fees from them. Multiple times they claimed the owner was not in or the woman who deals with billing was out. Stalling to get more days in storage fees. When my mom went down there to sign the release paperwork, (7 days in at this point) the owner Benny tried to hustle $800 cash or credit card from her so “they could tow it to the new body shop.” Their attitude towards me and my mom were very demeaning. As a young woman, they tried to intimidate and bully money out of me by giving me misleading and incorrect information at EVERY interaction I had with them. They would not have treated me this way if I was a male. I ended up calling the police to assist me with ensuring my car gets out after 2 frustrating weeks. I saw the bill was only $920, including the 2 tows and 14 days in storage fees. Something doesn’t add up here. This is why tow-truck companies and body shops get a bad reputation, because of predators like them. Unprofessional, rude, shady people.
Excellent business. Excellent customer service. My Tesla Model 3 was a... read more Excellent business. Excellent customer service. My Tesla Model 3 was a wreck. To be honest, I was expecting to get a car that was "repaired" and was expecting to see signs of a previous accident even after repair.... there was glass literally in every corner. Nope. What I got was what looked like a brand new car. Looked brand new inside and out. Even had that new car smell. it was like driving my Tesla off the dealer's lot. there was not a single visible blemish from the (literally) hundreds of thousands of pieces of glass that littered the leather seats and everything else. The glass even got under the window controls, in the vents, EVERYWHERE. I have no clue how they got that out of there. Either alot of patience, or some kind of vacuum from the future. probably the former. Either way, they somehow got every piece of glass out of that car without leaving a single scratch on the leather or anywhere else for that matter. Big shout out to Edgar who is patient like no one I've met before and responded to my text messages at all hours of the night. Big shout out to Matthew who replied to my one million questions via email. Big shout out to Bridget at the front desk who was so helpful in coordinating transportation of my car and always a pleasure to speak with over the phone and helped me feel reassured from day 1. I'm really annoyed I cant remember the name of the man who was there on the day I picked up my car and helped run through a number of concerns I had (im paranoid sometimes) as well. Big shout out to you too -- you know who you are. The staff here are great. and they do excellent work. You see Ferraris, Lamborghinis and other exotic cars parked outside for a reason. Its cause they are the best. Honest business as well and are desperate to make you happy. these guys installed a full nose wrap on my car after the repairs at a price lower than any quote I got from 3 other shops. I might have to mail them a bottle of champagne as a thank you. if you walk away from these guys in a bad mood, its probably your fault, not theirs.
