This shop scams people. DO NOT COME HERE. I have FULL COVERAGE car ins... read more This shop scams people. DO NOT COME HERE. I have FULL COVERAGE car insurance in which I do not have to pay anything in the event of a car accident. When I first called to release my car, they said that my car wasn’t there for 2 days. Meanwhile, incurring storage charges. This is the oldest trick in the book to get money when they “can’t find” your car. My vehicle was here for 2 full weeks sitting in their lot HOSTAGE. Insisting on ME paying them cash or credit card to be released to my insurance approved body shop. They dodged almost every single one of the insurance company’s calls when they tried to pay the tow and storage fees from them. Multiple times they claimed the owner was not in or the woman who deals with billing was out. Stalling to get more days in storage fees. When my mom went down there to sign the release paperwork, (7 days in at this point) the owner Benny tried to hustle $800 cash or credit card from her so “they could tow it to the new body shop.” Their attitude towards me and my mom were very demeaning. As a young woman, they tried to intimidate and bully money out of me by giving me misleading and incorrect information at EVERY interaction I had with them. They would not have treated me this way if I was a male. I ended up calling the police to assist me with ensuring my car gets out after 2 frustrating weeks. I saw the bill was only $920, including the 2 tows and 14 days in storage fees. Something doesn’t add up here. This is why tow-truck companies and body shops get a bad reputation, because of predators like them. Unprofessional, rude, shady people.
What an outstanding, ideal, model mechanic and business! After much... read more What an outstanding, ideal, model mechanic and business! After much research and speaking with several mechanics and repair techs, I found Walko Automotive to be the best solution to my bad hybrid battery. Walko Automotive helped replace my 2007 Toyota Prius battery in less than 2 hrs for THE MOST reasonable price. They offered a two year warranty and with their already outstanding business history, Master Tech certifications with hybrid vehicles (and any vehicle really), and a positive, family-oriented atmosphere, they were sure to deliver in every way you would expect the best and most trustworthy mechanic should. Thanks to Andy, Kyle, Diana and the rest of your team involved in helping solve this issue. You all have my business for life! :D :D :D -Julian Jenkins
Car repairs are scary. Cost, integrity of the mechanic, length of tim... read more Car repairs are scary. Cost, integrity of the mechanic, length of time you will be without your vehicle, and always in the back of your mind "what else will go wrong?" I knew our vehicle, our only family vehicle, needed extensive and costly repair work done and I was nervous. I called Walko after hearing great reviews. From the initial call, I knew I had called the right place. Diane was kind, helpful and polite. Kyle was just, well, amazing. He checked the car over (right down to the lightbulbs that go around our license plate) and called me back within an hour to review. He gave me the prioritized list of what needed to be done, and what could wait as well as an timeline for completion. The estimate was extremely reasonable considering the extensive repair that needed to take place. We secured a rental vehicle for the needed amount of time and gave the go ahead. They completed all the work right on time, and it came in under the estimate! The integrity, honest and forthright business practices, as well as their kind and friendly attitudes is a refreshing change from other experiences I have had with auto repair. Without a doubt, any vehicle we own will be serviced by Walko. Thank you all so much for such a great experience! Krista Reid
