We took our volvo into another repair shop. We were told that they did... read more We took our volvo into another repair shop. We were told that they didn't have the tools to work on our vehicle. I then called Rio Rancho imports and asked the gentleman if they had the tools to work on my vehicle. I told him what happened at the other shop. I was told yes they do have the tools needed to work on my vehicle. We made an appointment and took our vehicle in to Rio Rancho Imports. While our vehicle was there, an employee called to let us know what was wrong with the vehicle and also said they don't have the tools to work on it. When picking up the vehicle, I explained again, that the only reason why we took the vehicle to them was because I was told they had the tools to work on it. The gentleman apologized but still charged us a diagnostic fee. The owner sent my husband a text asking how the service went. I replied telling him what happened. He apologized and took no further action. We then took the vehicle to a 3rd repair shop, Independent Volvo Services. They were able to repair the vehicle without any special tools. They said some of the volvo models need a special tool but ours did not. My husband called the owner at Rio Rancho imports. He again apologized but did not refund our diagnostic fee.
Took over a month to finish repair. Kerry could never figure out when... read more Took over a month to finish repair. Kerry could never figure out when my truck would ready. Damage to radiator. BBB suggest I file a police report, Owner refuses to speak to me.
Dealing with Chuck was an enjoyable experience. We are in a pinch and ... read more Dealing with Chuck was an enjoyable experience. We are in a pinch and he got us in that day. He was very transparent and we were in and out. I would highly recommend him! We are from Taos and if I had a choice I would drive down just to have him as my mechanic.
