Warning please don’t go to these scammers, they charged me 700 to fix ... read more Warning please don’t go to these scammers, they charged me 700 to fix the heat in my car. Then go on to say sorry the heat only works on the passenger side and ac only works on driver side and to fix THAT issue they will charge me another 200 for diagnostic and from there it will be anywhere from 1k to 3k more. All they did was change the heat motor in the car which another Machanic I took it to said would have been 200. To top that off they left my driver side window open in the rain and now my car has a puddle in it. PLEASE be aware of these guys they will scam you I promise.
Horrible experience with these guys. It's hard to know where to begin... read more Horrible experience with these guys. It's hard to know where to begin with this nightmare of a garage. I brought them my car for some very minor maintenance-level repairs. To make a long story short they damaged multiple components of my vehicle, and then bullied me into paying them to repair damage they caused by threatening to discontinue work on the vehicle and have it towed out of their garage. Watching them work, their confusion and incompetence in correcting the problems with the vehicle were palpable, as they fumbled struggled with basic repair procedures. While the car was in their possession it sustained multiple scratches to the finish, including a nasty scratch right down to metal on the trunk which I noticed immediately upon receiving the car back. In addition to this he delivered the car to me reeking of gasoline or starting fluid fumes that took an entire day to go away and I discovered large swaths of carpeting which were stained by oil drippings. Immediately after returning home I realized that a very important, critical system in my vehicle was severely malfunctioning, despite the fact that it had always worked normally and only began to exhibit any kind of problem after coming out of HIS Mickey Mouse garage. When I confronted the owner the next day to express my dissatisfaction over his shop's work, my very reasonable concerns were greeted with a persistent, brusque indifference, and he was adamant in maintaining a position of total denial of any wrongdoing on the part of his shop. First they claimed that the system they had damaged was actually operating properly and that I was confused, and after being confronted with published documentation from the manufacturer proving them wrong, they quickly shifted their story to the stereotypical "it must have been like that", mantra that is a characteristic staple of shady garage guys from here to Timbuktu. All in all, this incompetent gararge ended up charging me many of dollars for issues which should have been resolved for a fraction of the cost, vandalized my car and, after being called out, refused to repair the damage his shop caused or provide any restitution or redress of any kind. I'm a very dissatisfied customer.
I wish I had looked at the reviews to Pep boys before I sent my family... read more I wish I had looked at the reviews to Pep boys before I sent my family to this place today. My parents came out to the Island to visit me and their battery died. We had to have the car towed Saturday 9/26 at 6:30pm to Pep Boys. They told us that there was no way they would get to it tonight before closing at 8pm, but they would look at it first thing in the morning. Although a battery swap wouldn't take that long the garage was full and we were at the bottom of the list when they closed in an hour and a half, so we took them at their word. With no hotel and limited space, my 60 year old parents slept on the coach. We returned today 9/27 at 9:45am. Mike the service manager and Justin another service tech seemed friendly and told us they were taking care of the car, so my father and I took a seat in their waiting room - thinking all was well. 11:15am, my father and I asked Mike if there was any update on the car. He nonchalantly told us that his mechanic put the car on the brand new lifts and popped the front driver tire. My father and I both asked why a battery change required a lift when the car and his reply was well we have to do that for all the cars. The mechanic started yelling at us that "we all make mistakes" instead of anyone saying "sorry we messed up, but we're going to take care of it." It was unbelievable. We had to ask him several times why the lift and Mike finally said for security reasons so the cameras can see the mechanics working on the car. However, a few minutes later Mike and the mechanic told us that they put it on the lift to check out a "cranking" they heard when they went to start the car. Meanwhile his tone while explaining was condescending and elitist. To add insult to injury, the didn't have a matching tire for the truck and they had to order it from Baldwin. Mike gave us a story that the delivery trucks only make one run on Sundays and that the tire wouldn't be here until Monday. He didn't want to accommodate us nor was he apologetic for his mechanic's error that we now had to pay for. Then a few minutes later said the guy would make another run and the tire would be in around 2:30/3. He kept changing his story and what was happening. I gave him my number to call to update us and said we would be back around then to get the car. At 3pm we called Pep boys and they told us the car wasn't ready, but provided no other information. We got back to Pep boys at 3:30 and Mike ignored us. He finally acknowledged us and told us that the tire wasn't in yet. After a few minutes, he said the truck didn't come with the tire at 2:45 so he sent one of his own guys to go get it. Why didn't they tell us this at 3? Why didn't they tell us this when we first walked in? We were upset and agitated with the situation. He still did not apologize. He was defensive and aggressive. It was clear that we were stressed and upset about the situation as my parents live over an hour away and have work on Monday. He knew that he had control and was clear to show us that he had us in his grasp. The situation continued to be unresolved. Mike threatened us and said that no one would work on the car until 6pm and it would be here another day. He even said that we had been harassing him all day - when he only called once to check on the status and we left the store at 11:45/12 in the morning. 4:30 - still no tire and not being serviced. The mysterious "crank" in the car was never checked or resolved. Mike didn't even ring us up when the car was finally finished at 4:50! He had another person close the sale again with no apology - nothing. He was abrasive, demeaning, dishonest, and aggressive. I can't believe he is a manager and that other people on here have complained about him yet he is still working. The whole experience was a mess. I will never go there again, neither will my family, and now everyone I know here will not be going there so far I have 14 cars that used to use Pep boys that will never use them again.
