Clutch repair service near Dobbs Ferry, NY

We have a 2011 Nissan that was acting funny. It wasnt shifting smoothly. We took it to a couple of local places but they told us that a dealer would be best because they had equipment to diagnose later model cars that were only available to dealers. I was really hesitant. We were new to the area and always stayed away from dealers because they usually charge more. We looked on line and found a local dealer, Baron Nissan, that had good reviews. None of those reviews were for service but what we could find said really good things about their sales department so we had the car towed there and crossed our fingers. We met Frank the service manager who was very nice. He asked what the car was doing and we told him/. We left it there overnight and he said he would call us the next day. He called about 11am on Friday and said the car was done. A little surpised that it was done so quickly I asked if they had found the problem. He said it was just a control module that had to be reset, no big deal. The way the other mechanics had made it sound we were braced for a huge repair bill. When we went to pick it up they told us that they had checked and our car was still under the Nissan powertrain warranty ( which we had no idea about) and the bill was nothing, no money at all. They told us they checked the car and we needed front brakes and an oil change ( which I knew). They gave me a fair price and we had them do the work. Frank didnt try to sell me anything I didnt need or want and they did the brakes and oil change while we waited. Has a chance to talk to Frank while we waited, he was just a nice guy who welcomed us to the neighborhood. We have bought a lot of cars in our life, definately not my first rodeo and I never,ever went back to a dealer for service as a rule they are too busy, pushy and over priced. I gotta say Frank at Baron Nissan is the exception. We are so glad we found them

The owner of this company sold us a part using the US Mail service. He insisted that we mail him a check in advance instead of the standard procedure of paying with a credit card. It appears this was done in order to prevent us from challenging the transaction in the future. The part that was supplied was fairly expensive, $500.00 and after installation was determined to be a faulty part. Attempting to resolve this issue was impossible with this company. They finally asked us to ship the faulty part back for their "inspection". after many weeks of trying to get them to verify the part as defective we finally just bought a brand new part from the local Porsche dealer, installed it on our customers car and finished the repair. After at least 30 or 40 phone calls, etc, we came to the conclusion that the entire process from start to finish was just a scam. A way of cheating an out of state repair shop out of $500.00 by knowingly shipping a junk part, getting paid up front for it by a check and than asking from the "scam" part to be sent back so they can do it again to another unsuspecting company. To date we have not received any sort of refund, we have no replacement part from this company and we are out the $500.00 we spent. Its very sad this is allowed to happen but we are currently investing if we can file a claim with the United States Attorneys office for Mail Fraud.