Scott is a fantastic auto mechanic! So thankful i found this shop. Sc... read more Scott is a fantastic auto mechanic! So thankful i found this shop. Scott diagnosed my honda element and isolated the transmission problem. He backed me up and got honda to install a new transmission for free. I am forever a THE GARAGE customer and tell all my friends and family.
I brought my car in for an inspection and failed for the drive be... read more I brought my car in for an inspection and failed for the drive belts. I saw them, they did have cracks so i said change them. When it was done I saw the bill. My car requires 3 belts. 2 belts were 65.99 EACH and 1 belt was 52.99. A grand total of 184.97 for drive belts! I looked around for the price of these drive belts online, the most expensive one i could find was 17.99 same brand. I then called Midas to find out who their supplier was to find out the actual cost of the belts, but they told me they are not sure about which one they get the belt from and just gave me the number to a supplier who i called and found out he doesn't sell those belts to them. I went back to see the manager to discuss the bill and prices. I realize he doesn't make the prices, but its the first person you have to bring these matters to when you have an issue. He is good at his job, first telling me that i agreed to the work and paid for it, then after pressing him for any more information on anything i can do, he said i could get an estimate from another place that shows the price of the belts for a price match. So i call another Midas, I figured stay with the same company so all policies/gurantees are comparable only parts prices would possibly be different, it was 45 mins north of where i live and got an estimate and brought it in, by this point he relays a message that he will meet with me outside. I imagine this is so the the other customers aren't effected by overhearing what i am going through. By the way i am a military service member in uniform, so i was in no way losing my bearing under the situation. I understand that this is a process and as with most complaints it will take a while before you get anywhere with it. The manager looked over my estimates and noted that the only difference was the price of the belts at about 100 dollars cheaper at the other Midas, which also offers lifetime warranties. He then gave me a fax number to send the estimates
Horrible, horrible experience with this place. We rented a Uhaul truck... read more Horrible, horrible experience with this place. We rented a Uhaul truck from them to move up to New England. After 2 hours on the road, one of our tires blew. The service tech from Uhaul, CT came out to fix it, and informed us that the tire was completely dry rotted. Upset, but glad that it was fixed so we could continue on, we were only 20 mins down the road before another tire blew. The same service tech came back this time to replace 3 other tires, saying they were all completely dry rotted. Each time the tires blew the rubber completely came off and hit our parent's car behind us - causing us to swerve to get off the road, and shaking us all up quite a bit. The entire trip should have taken 5 hours, and instead it took 14. We received virtually no help from Uhaul to resolve the matter, despite the fact that this Aamco in Butler clearly gave us a truck that was completely unsafe - and put all of our lives at risk. We will never use Uhaul again, and we will most definitely never trust this Aamco station with anything that we drive - as they obviously don't care at all for the well being of their customers.
