Mufflers repair service near Niagara Falls, NY

Total Automotive, established in 1986, is your trusted auto repair and vehicle maintenance shop in Buffalo, NY.

My vehicle was towed to Scruggs. They do not work on Friday, Saturday or Sunday so it’s sad there for over five days when they finally were able to look at it. They charged over $2300 for a water pump replacement and one headlight two license plate lamps. It then died a few days later. My regular mechanic said he could see the fire going inside the vehicle due to the alternator not being tightened enough from repairs done at Scruggs. Now I am out an additional $650. Do not recommend.

Problem come Scruggs make problem gone Papo come Car has cel how come?

It's very refreshing to see someone take so much pride in his work as Joe does.

I want to respond to the bad reviews listed above. First, go to Google and look up the 27 reviews which highly rate Syed,the shop owner, as the friendliest, most honest and best mechanic they have known. Second, go to Car-gurus and look at the near perfect 5 star reviews on this dealership. Ricky is close to perpetrating slander (libel) for writing a personal attack on someone by stretching the actual circumstance of his disappointment. He left a refundable $500 deposit subject to his finance approval. After securing his own financing, he told the dealer to proceed with the NYS Inspection repairs which required another $1000 investment by the dealer into the vehicle. This included fixing the check engine light which by NYS Law is required for all dealer inventory sold. After the repairs were completed, Ricky backed out of the deal because he lost his financing. The signed purchase order in NYS states the dealer is allowed to hold a deposit to recover $damages incurred by customer failure to complete purchase. Ricky agreed that it was fair for the dealer to keep his deposit until the vehicle was sold to another customer so that the invested repair $ could be recovered. Unfortunately due to the Pandemic of Covid 19 and business shutdown, it took many months to resell the vehicle. He has since received his $500 deposit back minus about $50 for paperwork and advertising cost damages which couldn't be recovered. $500 is a lot of money to both parties, especially when your dealership is closed for business during a pandemic.

Watch out Ladies!!!! This place CHEATS women. They tell you things that are wrong with the car (that are really minor issues) but they tell you you need expensive overpriced repairs to try to get money out of you. A bunch of punks trying to be big shots in the car repair business.

I have been taking all my family's vehicles to Gerry's Service for many years. Old cars, new cars, SUV's and pickup trucks - they have all been taken care of so well by Bruce and the Boys! Service is always outstanding, appointments are easy to make and the price is always very reasonable. I can't tell you the number of times I brought my old vehicles in thinking thet were ready for the junk yard - I could not have been more wrong. Time after time, they brought these vehicles back to life for me. Don't waste your time at the dealer - head to Gerry's when you want it done right for the right price!