Tune up service near University Gardens, NY

Professional car repair for Audi, Volkswagen, SAAB, BMW, and Mercedes. Services NYC. We have been in business for more than 20 years, providing a reliable and friendly car repair service in New York. Our highly skilled manufacturer trained technicians

I purchased a used 2005 Cadillac Deville on Friday, November 23. The vehicle broke down and died by 10:00 p.m. Saturday evening when my wife attempted to use it for work. The battery was dead and required replacement on Sunday, November 25. The cost for replacement was $175. The battery inserted and sold with the car was not the correct one, and was much too small for this vehicle according to the auto parts store. This explains why the car needed to be jumped several times before we test road it at the dealership. I was told it wouldn’t start immediately because it had been sitting for an extended period of time. That was not the issue or case at all. The car’s original battery had been removed and placed with a smaller inferior one. Despite repeated calls and e-mails to our salesman and the sales manager who handled all the paperwork to rectify the situation, it still hasn’t been addressed. I was told it would be handled within 24 hours once the service manager was contacted and questioned. The dealership won’t return any further calls or messages. The sales manager Vinny refused to come to the phone to further discuss the problem and had one of his salesmen tell me there was they nothing they could do and he was too busy. The second issue is false advertising on the same vehicle. It wasn’t until we discovered smoke and burning runoff on the engine that we were told that the engine had been replaced, and the original was blown upon receiving the vehicle. This was not mentioned or indicated in the car dealership's ad. We decided to take the chance on the replacement engine when the sales manager agreed to give us a 1-year warranty on the replaced engine. He would not, however, disclose how many miles this replacement engine had. A simple $175 check for the replaced battery would have made me a happy customer. I completely understand there's going to be problems when buying a used vehicle as is, but to have the car die 24 hours later is completely unacceptable.

Our 25 year old car needed to have our air conditioning working. Sal's knew what it needed and it has been humming right along. We appreciate their knowledge and performance! Jane Kauffmann owner of 3 older BMWs

I absolutely love JC. They've provided consistent, reliable service for my car since I moved to the area. They have saved me tons of money- typically in situations where my dealership tries to upsell an unnecessary service not warranty covered. Recently, they looked at a used dealer car I was interested in buying- and found a few potentially costly issues with the vehicle, that were then taken care of by the dealer. They wouldn't take a cent from me for their time. Don't hesitate to use this wonderful, family run auto service.

I too have been bringing my cars to Tilden for many years and really appreciate the attention and quality service they have received. They treat their customers like family and will go out of their way to fix your problem and get you back on the road. I would, and do, recommend Tilden to all my friends and hope they are fortunate enough to try them and benefit from their fine service. See Tom, Pat or the Patriarch Joe and tell them Dick sent you! Richard Glassman