Retail tire service near Copley, OH

by Kevin 12/15/2011 Bad Attitude, Poor Service, and they almost killed me. 1. Bought 4 new tires. Not only did they put the wrong tires on, they tightened the lug nuts bolts too tight and 3 for the 5 snapped off the front right before I discovered the problem after just getting off the highway at speeds of 65 mph. They did repair the lug nuts bolts, but claims it was not their fault, that "someone else tightened them". No one had touched the tires after their work. 2. Bought another set of tires and had a front end alignment. Upon returning and complaining about the front end pulling to the left this taking one of their "tech" with me on a road test to show them what it was doing, they claimed it was "to the specks of the Chevy. One the next visit a week later. the "tech" claimed it was do to the crown in the road and not their work. It would pull to the left even when the road slanted higher to the left, not to mention he passed huge amount of gas in my truck , as a F--- You, before handing me my keys back to drive away. It still pulled to the left. I had to take it to the dealer to get it alined. When speaking to the owner, he claims their work is fine and that we should not do any more business. I said "Happy NOT to do business with a shop that I have had nothing but problems with".

I took my car there to have it diagnosed. The car was startable and I drove it there they put a skin on it called me said it was ignition module wanted to charge me $500 I told them I would bring it home and fix it myself but when I went to get the car that night it wouldn't even fire and they charged me $110 to tell me it was ignition module which it wasn't that did not fix the problem when I put a new one on so they charged me $110 for nothing and cost me a total charge I would not recommend them to anybody

I was taken advantage of pretty bad here. I went for an oil change and to have my muffler looked at. They came back and said I had to replace my serpentine belt and I reluctantly agreed, but for some reason they loosened my tensioner bolt and left it loose, which resulted in it backing out, the tensioner pulley to shift out of place, and thus destroying the brand new serpentine belt. While driving home, I noticed a really loud squeaking. With the serpentine belt not working, my power steering fluid stopped pumping and the power steering went out while driving causing my car to loose control and to go off the road. When I had it towed to them to look at, I told them to just look at it but don't do anything without my authorization. After 30-60 mins after they looked at it, they brought me over to look at it and my tensioner was pushed back into place and the tensioner bolt was broken off inside of the engine block. They denied breaking it even though I had pictures of it not broken hour before. They told me it was not their fault and was Toyota's fault for not recalling a poor design. They said I would have to pay to have them fix it, which would involve un-mounting the engine and partially removing it to to be able to drill the bolt out. I told them to hold off on doing anything because I wanted to investigate their claim. I called and asked a friend of mine, who is a Toyota service mechanic with 22 years of experience, for his opinion and showed him all the pictures I took before they touched it the second time (without permission, might I add). He said the pictures proved definitively the problem was caused by mechanic error and he had never heard of any problems with the tensioner bolt like they claimed. I brought this Toyota mechanic with me to talk to the manager. The manager said he was currently too busy to talk and that we could wait. Annoying, but willing to wait, we stepped outside to wait and are chatting together for a few minuets when all the sudden 4 cop cars (yes 4) pull up all around us and asked for our ID's. THE MANAGER CALLED THE COPS ON US AND REFUSED TO TALK TO US. After the cops realized what was going on, they told us this was the 4th time this year Monro Muffler has done this to other customers. The cops said it was a very shady practice, but that Monro Muffler calls the cops on customers who have a complaint about the work they do, and the reason for this is the Monro has a policy that if the cops are called, they refused to talk to you or to allow you on the property. When I tried to call their corporate office, they just asked me "are you Mr. Miller?", and I said yes. I was told to never call back and hung up on. So now I am left with my tensioner assembly laying in pieces on the floor of my passenger side seat and looking at $400-$1000 cost to have it fixed and the people responsible for it are refusing to even talk to me. The cops encouraged me to pursue legal action against them because they don't want this kind of shady business practice in their town, but that their hands were tied and it was a matter for the court system.

I have been a customer of Superlube and Brake for years, and I have recommended this shop to many people. The owner, Fred, and his highly professional staff (specifically Chuck and Josh) have always taken the time to explain the problems with our cars and have offered reasonable solutions to fix them. They always strive to "take care of" the customer, and they will not recommend an unneeded service. I appreciate being able to take my cars to a place where people care about the job they do and the customers that they serve. A job well done!

Since 1988, Parma Car Care Specialists has served motorists in the Parma, OH 44134 area.

At Mr. Tire, we offer complete care for your car, truck, SUV or van, including scheduled maintenance, repairs and, of course, tires. Call or visit us today and see the difference for yourself.

At Mr. Tire, we offer complete care for your car, truck, SUV or van, including scheduled maintenance, repairs and, of course, tires. Call or visit us today and see the difference for yourself.

i took a tire here, they said it was a valve leak and they fixed it. The next day i had to take it back because it was still leaking, they forgot to put the sealer in it when they fixed it. Really how stupid do you have to be to not put that in?? when you specialize in tires! And its still leaking so i bought "slime" and it fixed it. The customer service is horrible, the owner is a greedy cocky prick and doesnt have a problem letting you know hes better then you because hes a millionaire, but only because he burned his building down numerous times and didnt get caught, so he got insurance money(which is well known in this town), not because of there great work. I had someone take my car up there to switch out a tire and he told the person that he wasnt going to do it because "he doesnt need to work, hes a millinare 8 times over and the person was just a bum" and that dont they notice they never have cars there because he doesnt need to work. So without going into a whole lot more detail of all the cocky things he said, dont give this place your money cuz there all pricks and do there work half assed, thats if they even say theyll do it..ive never known anyone to say anything good about this place but its close and convenient but now i know myself to never deal with them..and this "JP" person giving 5 stars is probably the owner his name is Joe

I went in for 2 repairs. The first repair was done fine. The second repair, a grinding noise from the front ,was diagnosed as rubbing break pads and rotors. After the repairs were done the grinding noise was still there and they NOW said it was my wheel bearings. I was charged $240 for break pads and rotors and couldnt get the old parts back on, a discount, or it removed from my bill. And dont expect corporate Midas to help if contacted either. These people cant be trusted and I will never go back. I recommend to stay away from Midas.

Fraud Rebate Sales: This locations uses rebates as a tool to seel you tires but the rebates are rejected as they are not for the tires they sell you. Neither ntb credit or the store manager will credit my account even though through many and repeated attempts with calls and emails. The store manager took my credit card info to credit the account but has not done so. It has been 10 months with no resolution to this practice. Buyer Beware of shady selling practices with rebates at this location.