I can't say enough about my experiences with Pep Boys. I think they a... read more I can't say enough about my experiences with Pep Boys. I think they are the most honest mechanics I've encountered in a very long time. I got new Michelin tires at Costco and since they don't do alignments, I took it to Pep Boys. They changed my oil but told me my car was in perfect alignment with the new tires and showed me their print out. They could have easily charged me as I would never have known, but they didn't and for that I will be returning and telling all my girlfriends they can trust Pep Boys on Springboro! Oh yeah, I took my mother's car for a new battery and radiator flush and they came back and said her coolant didn't need to be changed as it looked like it had been done recently. We went back through her paperwork and when she received her 50,000 mile service at the dealership less than a year ago, they had flushed her radiator. So again, they could have performed the service, but they were honest enough to say it didn't need to be done. In this day and age of being unable to trust anyone or any service, it's nice to know there are still honest mechanics like Pep Boys on Springboro in Miamisburg.
I have been a customer at Oil Exchange through the past several owners... read more I have been a customer at Oil Exchange through the past several owners. The current owner, Steve, was the man who offered me 4 tires(too small, but a "great" price) when I only wanted one. After telling him I did not have $400.00 to put on tires, just change the oil he and his side kick came to me telling me there was a problem. The bottom line they gave me was my car was "not safe and should not be driven." They told me what needed repaired, sounding as if it was no big deal, could be done no problem. I asked how much, the employee of Steve checked on his price, came back and clearly stated "$96.00" I said "$96?" He said "Yes, $96.00, and that would make the oil change free." I said great. I told them I had a regular mechanic and was surprised he didn't see this issue, as he is a man of integrity and has been my trusted mechanic for years now. I figured it was no big deal to allow this work to be done by someone else as it was not expensive, and the two men seemed confident it was no big deal to do. 4 1/2 hours later it was finally done. As I went to pay my bill I was told "$509.16." "What? No, it is $96.00" The man said, "No before taxes it was $476.96" To say the least I flipped. I told them they lied, they were clear in stating $96.00, hearing me repeat it, and they confirming it. In NO WAY did I EVER agree to cough up over $500.00!!!! I was there for an oil change for God sake! I was not half way home when I had to return to have them fix the half assed job they did. I went directly to my mechanic, who told me he knew what they had fixed, as he had told me years ago about it and it was of NO DANGER to the integrity of the safety of the car's performance,rather the common sound of most Dodge Caravans) So LONG story short, he didn't get my $400.00 for his used tires he tried to pawn off on me even though they were too small for my van, but they did get my $400.00 PLUS. I will NEVER go there again, ever. I will also be sure to let ever single person I know, several I have sent to them, know what happened and that they are not to be trusted as they lied, attempting to instill fear for my safety, and told me clearly a price they denied telling me. I am disgusted with the way I was treated with the "honey" this and "sweetheart" that. I can only wonder if my husband had taken our van in, would they have screwed him over too? Oil Connection in Fairborn? Nope, never again. I had to put a one star rate, but that is because there is not an option for a -star.
After having our van stolen the last thing I wanted to deal with was a... read more After having our van stolen the last thing I wanted to deal with was a rude worker.... Totally rude and disrespectful . I had asked questions and was always given the same reply "ok" , I asked when the van had been released I felt like I should have been notified & she assured me that was NOT her job! This place is a joke , I would not recommend their services to anyone !!!!!!!
