Sam at first was extremely kind. I later realized that was only to ree... read more Sam at first was extremely kind. I later realized that was only to reel me in. There was still issues with my truck after they fixed it . I called Sam he made me wait a solid week until he looked at it again , hE said they found nothing wrong with it. I called him again 3 days later still complaining there’s something wrong with my truck. He made me wait another week to look at it, charged me again. To say they found nothing wrong it after They drove it four times. 1.5 weeks later I called Sam from the Highway, basically broke down. I was only able to literally drive under 5 mph. I told him my truck was smoking and was making the same noise I’ve been complaining about. I explained to him the smell that was coming from my truck along with where the smoke was coming from. How amazing Sam knew exactly what the problem was, yet he’s been telling me for weeks nothing was wrong with my truck. The problem was my brake was stuck and hanging down, the truck got so hot it melted my calibers etc Sam was charging me over $1300 to fix it. I asked him if he could take some money off beings though I had my truck in there two more times AFTER they fixed it complaining about the way it was driving and the noise it was making. He refused!! Don’t trust them! Their crooks!!! I called another mechanic shop. Explained what needed to be fixed according to Kirkwood auto. My truck was towed from there and towed to Sevy’s auto who fixed it for under $800.00 Don’t trust Kirkwood auto they are crooks. I asked for the old parts they fixed and they said they couldn’t find them. Yea sure. Like I believed that
I've never had a bad experience at Kirkwood Auto! 3 of my cars have go... read more I've never had a bad experience at Kirkwood Auto! 3 of my cars have gone through here now, and there was nothing they wouldn't tackle, and they would be honest and tell me if I didn't need something done, or tell me workarounds to help save money. I would trust them with my car any day!
I received very quick excellent customer service. The staff was very ... read more I received very quick excellent customer service. The staff was very professional, friendly and great. I have been going to Kirkwood Auto for my automotive needs since 2017 and the service has always been excellent; the staff friendly and professional and courteous. I intend to continue going to KirkWood Auto for years to come . Thank You, again, staff of Kirkwood Auto for all of the great service.