It was great having my car picked up by one of your trusted employees.... read more It was great having my car picked up by one of your trusted employees. The service was prompt, and the price right. The mechanic even reset my check engine light for the next time. Thanks for a job well done.
There's a front desk guy name Jeff K that works at Camp Hill Tireplus,... read more There's a front desk guy name Jeff K that works at Camp Hill Tireplus, he probably has the worst customer service skills I've ever experienced. He not only has no clue what he's doing, he does nothing to serve the customers. I've been there a few time with friends and each time he is there, we have had a horrible experience with him. Today we were waiting for one particular service from him and instead of telling us what's the next step, knowing that we were waiting on the counter, I saw him take his lunch, went to his car and drove off. I can give you more examples but I already wasted 6+ hours today there for nonsense. I have no idea how be was able to obtain the job in the first place. We left disappointed each time with him so I will never come back here again and will not recommend it to anyone else either. I don't care if you're gonna publish this review or not but, someone has to talk to this guy and teach him some customer service skills/lesson.
I must say that the folks at Meiser's go above and beyond in the areas... read more I must say that the folks at Meiser's go above and beyond in the areas of customer service, and quality work. We came to The Reading/Topton area of Eastern Pennsylvania to visit family in the nursing home in Topton. We needed to get a family car inspected, but only had Friday to do this (we live in Ohio, and needed to return on Sunday). During the inspection, it was discovered that the car had a bad shock absorber. We were in a bind, as the area dealership could not get the car in on Friday afternoon to fix the issue. I called Meiser's to see if they could get the shocks in, and install them on the car. They called to make sure they could get the parts, and were able to get the car in to install them on Friday afternoon. One of the employees even loaned us a car so we could visit with family at the nursing home while our car was being worked on. This was MORE than over and above the call of duty, and gave us additional time with family that we would have missed out on but for her kindness. We would recommend Meiser's to anyone looking for quality auto work, and excellent customer service!
