They didn't put parking brake on or leave car in gear (it is manual) s... read more They didn't put parking brake on or leave car in gear (it is manual) so it rolled and collided with another vehicle. They made appointment to REPLACE the bumper and said they would have rental for me to drive that day. I showed up to find a junk Chevy Volt that has Midas plastered all over it and stinks like cigarette smoke waiting for me. I refused to drive it so instead of getting me a rental the tech offered to drive me home and pick me up or drive our car home when it was fixed. Well I'm sorry, even if I wanted to get in a car with a strange man and also let Midas drive the car they just wrecked, I live 40 minutes away, so no. They should have arranged a rental. Also, they said they were replacing the bumper but now they are going to try to just fix it even though it has cuts in it (not just dented).
Double check everything they do. 1st car was simple alignment. Got in ... read more Double check everything they do. 1st car was simple alignment. Got in and steering wheel 1/2 turn out. Had to go back. Total time was over 4 hours spent. 2nd car I had belts changed. Within a week they were squealing. Took it back and no problem they fixed it and CHARGED ME $40. What? Didn't tighten them correct first time! 3rd car valve covers were leaking oil. PAID TO CHANGE THE PAIR. picked it up got home and noticed oil LEAKING on driveway. Guess what. They only changed one and charged $400 for two. Took it back. More time spent. I was told they did both but would fix it anyway. New story was somebody turn the valve cover around. SOMEBODY? NOW THEY BLAME SOMEBODY ELSE! don't forget I paid for 2 and got 1. OK they fixed it and got home and 2 days later leaking oil again! FOOL ME TWICE SHAME ON YOU. FOOL ME 3 TIMES I MUST HAVE BEEN CRAZY. Stay away. They cannot be trusted.
The Kirby family have treated my car with respect, and though their pr... read more The Kirby family have treated my car with respect, and though their prices are high at times, it is still cheaper than stealership prices. The two cars I have owned I have taken to them. My 2002 Volvo S40 turbo had many problems, an I don't believe the check engine light ever went off in that car. At a "brakes for less" chain store an unscrupulous mechanic damaged parts of the suspension and break system of the car. After legal action, Imports plus was chosen as the shop that would do the remedial repairs. They completed the repairs and also found a dangerous fuel leak and fixed that as well. The car ran spectacular after that and I was satisfied with their work. The second car (and my current one) is a 2006 Acura RSX Type S. The only problem I had with this car was a pesky electrical issue that was giving me an airbag warning light. Nowhere else I went knew how to fix this issue, but after imports plus certified ASE professionals hooked it up to their diagnostic tool and got the error codes turned off. No warning lights and no more worries. I recommend them to anyone who has a luxury import car and doesn't want to pay dealer prices, you'll find cheaper mechanics, but none as quality.
