Mufflers repair service near Gatlinburg, TN

They really treat you like family!!! Fair and honest. Went out of their way to help us by providing roadside assistance and trying to get us on our way. They even let us hookup to water and power and stay in the RV at their shop while they made the repairs (and fed us supper). After we were on the road and had more mechanical breakdowns, they coached us via phone until we made it to our destination. I highly recommend this family owned business. They took a true interest in our safety and travel plans. Thank you so much to all the staff at Vickers!!

Review for BRAKE WORK: Excellent customer service, both on the phone and in person. This is a long-time FAMILY business, and on my arrival I was greeted by a very friendly and sweet young lady who turned out to be the OWNER's grand-daughter. BTW guys, she was beautiful too, could be Scarlett Johannsen's twin sister! A doll. Anyway, I met with the manager Robert, who immediately DROVE my car around the block for his personal diagnosis of the problem. Then they put my car up on a rack for another mechanic to confirm Robert's diagnosis. Importantly - THERE IS NO CHARGE FOR INSPECTION! After they looked at it Robert explained what needed to be done: new brake pads, new rotors (I agreed, knew they were wharped, I could feel the shake and shimmy). Gave me an estimated total cost including tax, and THEN LET ME DECIDE. No pressure, just honest evaluation and information. I appreciated that greatly. Price was fair, work was done quickly, and the service was great. I HIGHLY recommend this business, which is also rated A+ by the Better Business Bureau.