Tune up service near Sevierville, TN

I have a Chrysler town and Country and the transmission was bad. Mr Cool gave me the best price in town for a complete rebuild! It works like a charm, and they finished it on time and on budget! I am totally happy with the prices and service, and have told my friends about them. Joe

I have been to this shop several times with two different vehicles. A 99 Nissan Pathfinder and a 92 Ford F150. The employees here are professional and always happy to explain anything you need them to. They have always been upfront about cost, and they are won't try to force you into work you don't need. People who are worried that they will get up sold on something they do not need should have no fear with this place. They do their best to get the work done quickly as not to leave you without your vehicle long. Obviously this varies based on what you are having done, but like the issue with price, they will let you know ahead of time so that you can plan accordingly. The longest I went was one week, but I was having a laundry list of stuff done to the F150. It is a family truck that sat for years without use. If issues arise during your cars stay they will inform you promptly. I have never left this place unsatisfied, and have made it a point to refer friends, family, and co-workers when they are having car troubles. Jordan M. Knoxville, TN

They really treat you like family!!! Fair and honest. Went out of their way to help us by providing roadside assistance and trying to get us on our way. They even let us hookup to water and power and stay in the RV at their shop while they made the repairs (and fed us supper). After we were on the road and had more mechanical breakdowns, they coached us via phone until we made it to our destination. I highly recommend this family owned business. They took a true interest in our safety and travel plans. Thank you so much to all the staff at Vickers!!

My family has been taking our Mercedes and Sprinter vehicles here for several years. Always great service and pricing! Wonderful people to work with.

Outstanding service here! I'm a 22 year old female college student and I have had a lot difficulty with mechanics ripping me off in the past but once I got in touch with Aamco on Kingston pike and spoke with Danielle Gifford my mind was finally put at ease. Danielle is extremely knowledgeable and was very informative in sharing and explaining all the issues with my vehicle and there were a lot. Not only was her diagnosis accurate but her and her team of technicians did a superb job and worked very efficiently. After my car was inspected they concluded that I needed an entire new braking system and the same was told to me at the Firestone just up the road. However Danielle was able to order the parts and get my car back on the road in less than one business day just before the weekend. They saved me from having to spend more money on renting a car! Also they did a lot more for me for a lot less than Firestone. Daniel,the service manager, even provided and installed new hoses for me at no additional charge. I won't take my car anywhere else! Exceptional service and great management.

I paid for an alignment and struts on Saturn VUE, then had to take it back because they didn't replace the strut mounts and it was worse. The front tires quickly became bald between the time they installed the struts and when I returned for warranty, ( I should have realized the tires went bad because of their work), so I paid for new tires and asked about another alignment and was told they would take care of it. In three months the new tires, which were rated at 50,000 miles, were completely shot after less than 3500 miles. I took it back and the car sat in their lot for three days, (unlocked too!). They never called me so I drove over to discuss it, the new manager wasn't even there at 9:00 AM. There were only two guys in the shop, one working and the other just strolling around by the back. They ignored me until I said something, then refused to help, "it's above my pay grade", he said. I decided I didn't want them to touch the car and would request a refund - so I took the keys and asked for a call, never got a call. I drove my car to professionals. Apparently many mechanics around town know about this rip off. I was told that Ridgeway doesn't even own an alignment machine, and by law they have to ask permission before taking it off premises for repair, which was never done. I've really tried to give these "Christians" an opportunity to honor their work by making things right, but they won't even answer their phone or return calls. They should read Luke 12:58. Charging me for an alignment that wasn’t done and destroying both the original and also the new set of tires, combined with their behavior and the way they treated me - is a serious reproach on the name of the Lord. I already have an attorney working on this, all I wanted when I showed up after being ignored was a refund. This place really needs to go out of business to protect consumers. I don't want to give them even a single star but it won't let me post until I do. Perhaps they started out good years

Went in to troubleshoot a hop in the rear axle. Their people said the assembly was in need of a rebuild. This repair took two weeks after making a deposit on parts. Total cost was over $3500. In driving the vehicle after the repair was complete, a noise appeared which wasn’t there before. After reporting this to the them, I was told it was normal and it would go away. Never having heard of this condition after a differential rebuild, I thought it may be a vehicle specific normality. In contacting the manufacturer of the gear set, it was revealed that this in fact was not normal and the new gear set was destroyed as a result of improper installation. Their management informed me that they were too busy to look at it at the time. After several weeks, I was able to get an appointment to have them check the assembly. The vehicle sat at their shop for 3 weeks before I was able to get anyone from Ace transmission to answer their phone or return a call. I was then informed that they couldn’t fix it and that 26% of the total cost would be refunded. 2 weeks later the vehicle was recovered from their shop still not repaired. This “repair shop” effectively deprived me of my vehicle for the nearly the entire summer, cost me hundreds of dollars in alternate transportation on top of the $3500+ repair bill, and the vehicle still isn’t fixed. I found out too late that I wasn’t by any means the first victim. Someone I randomly met (yes, randomly met) on a job site described a similar issue with Ace transmission. After they get your money, you’re on your own. If you value your money, the safe repair of your vehicle, and your time, don’t go here.